SSA Mailroom General Clerk 3 / Lead Clerk

Job Description:

Position Summary:

Provides mail distribution services for the Social Security Administration (SSA) office. This position follows detailed procedures in completing several repetitious, clerical steps, such as opening, stamping and delivering letters / packages; affixing postage to outgoing mail and operating basic office equipment.

Essential Duties and Responsibilities:

• Collect mail from various mail stops.
• Receive daily mail during hours of operation between 8:00 am - 5:00 pm.
• Open, date stamp and sort incoming mail by department.
• Deliver mail to different offices using a pushing mail cart.
• Meter outgoing mail using mailing machines equipped with postage meters supplied by SSA.
• Deliver administrative office supplies, photocopy paper, etc.
• Distribute printed materials.
• Assist customers at service window.
• Store office supply requests from various departments for future reference.
• Sort and lift incoming mail for distribution and dispatch outgoing mail.
• Deliver accountable mail within one hour of its arrival.
• Assist SSA employees in preparing materials for mailing.
• Re-address undeliverable mail bearing incomplete or incorrect address.
• Must maintain a good attendance record.
  • Backup of the Nobis Enterprises Supervisor, directing workflow in the office in the absence of the Supervisor.
  • Performs other duties as assigned.

Qualifications:

• Mission driven, guided by core values and a pleasure to work with.
• Demonstrated knowledge of Microsoft Outlook and Excel.
• Ability to lift up to 50 pounds.
  • Must pass drug screen, Nobis Enterprises background check and SSA national security clearance.
  • Eligible to work in the United States.

Education:

• High school diploma, GED or equivalent work experience.

Prior Experience Desirable:

• One-year experience in an office and/or mailroom setting.

Special Skills/Abilities:

Interpersonal :

• Ability to work independently as well as within a team environment.
• Works well with the public and provides exceptional customer service.
• Strong interpersonal skills and ability to maintain confidentiality.

Written Communications:

• Strong written communication skills required to maintain quality documentation and effectively communicate with a broad range of individuals.

Analytical:

• Good math aptitude.
• Good analytical skills needed to analyze various job tasks.

Oral Communications:

• Strong verbal communication skills required to effectively communicate with a broad range of individuals.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.

Leadership:

• Not applicable.

Organizational:

• Ability to organize work area and maintain data for required reports.

Problem-Solving

• Ability to meet contract office requirement standards and prescribed deadlines.
• Ability to tell when something is wrong or is likely to go wrong; recognizing there is a problem.

Equipment

• Demonstrated knowledge of Microsoft Outlook and Excel.
• Working knowledge of telephones, copy and fax machines and mail metering equipment.

Other Qualifications or Requirements:

Mental Effort:

• Ability to think clearly and multitask.

Physical Requirements:

• Have full range of mobility in upper and lower body.
• Be able to reach overhead.
• Be able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time.
• Be able to handle, lift, pull and push materials and equipment to complete assigned job tasks.

• Be able to handle mailbags, mail hampers, and packages often weighing up to 50 pounds.
• Good hand dexterity. Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble small objects.
  • Good eyesight.

Visual Effort:

• Well-lit office environment requiring average amount of visual effort.
  • Ability to see details at close range (within a few feet).

Safety:

• Follows all prescribed safety regulations to diminish accidents.
• Understanding of OSHA safety requirements.
  • Knowledge of evacuation procedures and the whereabouts of exits and fire extinguishers.
  • Immediately report circumstances you consider may present a hazard to yourself and others.
  • Report any accident whether minor or major.

Security

• Must abide by all security regulations of the facility.
• Must obtain and wear a photo ID.

Scope of Position:

• Not applicable

Declaration:

This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee. They may be subject to change per the Statement of Work (SOW) of the project contract at any time.

Work Environment:

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Tommy Nobis Center is an Equal Opportunity Employer, Drugs Don’t Work worksite and a participant in e-Verify.