Customer Success Manager

Customer Success Manager

We're looking for proactive customer service experts with an interest in the world of enterprise software. As a Customer Success Advocate, you'll be providing support and guidance to a dedicated roster of customers for one of the world's leaders in machine generated data. Your work will be a balance of proactive customer support based on factors like overall account health or scheduled check-ins and handling incoming contacts from customers on your roster who need real-time assistance. You'll be working with your customers to develop success plans to drive adoption of client products and ensure they have the support they need for the products they already have in place.

Interested? You might be right for this role if your communication skills are top-tier – that's written and verbal! You're a self starter with great time management skills – and you're flexible: you know that providing the best experience means being ready to change your focus quickly when needed. You're also curious, resourceful, and not afraid to search out answers when you need them.

Here's The Deal:

• Full-time, permanent work at home salaried position
• You'll receive an assigned shift of 8 hours that falls between 9:00 am and 9:00 pm Atlantic time, Monday to Friday
• Annual salary plus option for RSP matching, family health benefits, 3 weeks paid vacation
• Earn up to 5% of your salary in yearly performance incentives!
• To work from home, you will need hardwired internet with at least 30mbps download and 15mbps upload speed
• Bonus: you'll have the ability to complete thousands of dollars of courses for free! Talk about a résumé boost!

What You'll Do:

• Build and maintain a relationship with each client in your roster via scheduled check-ins, as required by account health indicators, or incoming contacts who need real time assistance
• Navigate and adapt resources and knowledge base to provide customers with appropriate digital content to assist with their inquiry or issue
• Create success plans for your clients to help them achieve their business objectives
• Perform outbound follow up to clients regarding digitally delivered content
• Use judgement to identify opportunities to pull in a SME (Subject Matter Expert) to help drive adoption
• Maintain current functional and technical knowledge of the platform and future products

What You'll Need to Succeed:

• Experience in a client-facing role that includes relationship management, customer success, sales, or customer service at the B2B level or in an IT setting
• Drive to create exceptional customer experiences
• Ability to switch between self-directed tasks and scheduled work
• Ability to understand advanced technology and motivation to continuously learn
• Big picture thinking and experience in a role with personal accountability
• Excellent written and verbal communication skills

About Us:

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 15 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, colour, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.