Pool Server

Division
Grand Hyatt Nashville

Description


The Pool Server provides courteous and efficient food and beverage service to guests at the pool, ensuring a safe, enjoyable, and memorable experience. This role directly impacts guest satisfaction, revenue from food and beverage sales, and the overall reputation of the hotel.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Maintain complete knowledge of beverage lists, menu items, preparation methods, portion sizes, presentation, and promotions.
• Serve alcoholic and non-alcoholic beverages responsibly in compliance with state liquor regulations, including verifying guest age and preventing service to intoxicated individuals.
• Take food and beverage orders, input them accurately into the POS system, and ensure orders are verified by the kitchen.
• Serve all food courses and drinks in accordance with departmental standards, including garnishes and presentation.
• Assist in providing pool amenities, maintain knowledge of pool capacity, hours of operation, seating/station numbers, and dress code.
• Handle guest complaints professionally using instant pacification procedures to ensure satisfaction.
• Remove soiled items, clean, and reset tables/pool areas promptly.
• Process guest payments and adhere to cash handling and credit policies.
• Complete all closing reports, collect tips, and report to the supervisor.
• Be familiar with hotel services, features, and local attractions to accurately respond to guest inquiries.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong interpersonal and communication skills to engage with guests professionally.
• Knowledge of food and beverage service standards, including responsible alcohol service.
• Attention to detail and ability to multitask in a fast-paced environment.
• Reliability, punctuality, and a positive, guest-focused attitude.
• Ability to work collaboratively with other team members to ensure smooth operations.

PROFESSIONAL EXPERIENCE

• Minimum of one year of experience as a server.
• Experience in food and beverage service in a club, restaurant, or hotel setting preferred.

ACADEMIC BACKGROUND

• High School Diploma or equivalent; some college preferred.
• Must meet the minimum state age for serving alcohol.
• Food Handling Certificate and TIPS Training Certificate required.

BENEFITS

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee hotel discounts
• Paid vacation & sick time
• Free Parking

Pay Rate: $4.50/hour + Tips

Position Requirements


Successful completion of a background check is required prior to employment.

Category
Food & Beverage

Location
Grand Hyatt Nashville 229

Full-Time/Part-Time
Seasonal

Shift
-not applicable-

CA Pay Range

Number of Openings
1

Req Number
FOO-26-00206

EOE Statement
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.