Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in July 2016 and is home to a team of four. Im a second-generation State Farm agent, proudly continuing a family legacy that began 47 years ago at this very location. Before taking over the agency, I worked at a startup in California, helping grow it into a multi-million-dollar company specializing in packaging products.

I graduated from a local college where I met my wife. Together, were raising three children, one in college at University of Washington and the other two are still in high school. I love the outdoors, skiing, mountain biking, and cycling, and Im deeply involved in my church and several local nonprofits.

We offer a casual office environment, PTO, team events and lunches, team-building activities, and birthdays off. We make it a priority to celebrate milestones and achievements together as a team.

Our culture is close-knit and relationship-driven, centered around a simple motto: Truly caring and serving customers with empathy and genuine care. We work hard, play hard, and keep things fun Im known for my sense of humor and for leading with heart. Were looking for team members who are sincere, kind, driven, and genuinely care about making a difference in the lives of others.

ROLE DESCRIPTION:
Brian Pepelnjak - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.