Metro South Operations and Production Manager

Hello, we’re Metro ! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

Metro’s Waste Prevention and Environmental Services (WPES) department is looking for an Operations and Production Manager to join the team at the Metro South Transfer Station. This role leads daily operations from site entry and customer unloading through processing, loading and outbound hauling. You will lead the supervisors for exterior operations, interior operations and production. You will set daily priorities and keep staff and equipment where they are needed as conditions change. Reporting to the Transfer Station Superintendent, you will also establish performance standards, strengthen safety practices and serve as Acting Superintendent when needed. This is a great opportunity for an operations leader who enjoys developing supervisors and solving complex problems.

As the Operations and Production Manager you will

• Hire, supervise and develop the Production Supervisor, Interior Operations Supervisor and Exterior Operations Supervisor.
• Set clear expectations, evaluate performance, coach supervisors and hold teams accountable consistent with Metro policies and applicable collective bargaining agreements.
• Direct daily operations across customer and traffic, transfer floor and production functions, setting priorities and resolving competing demands between teams.
• Coordinate customer flow, floor capacity, material movement and production throughput across the station.
• Develop staffing, deployment and resource allocation standards with operational supervisors and managers.
• Deploy staff, equipment and other resources based on customer volumes, material flow, production needs, employee availability and safety conditions.
• Establish service standards and performance measures, then monitor results and direct corrective actions and improvements.
• Lead operational safety and readiness: monitor hazards and safety performance and make sure corrective actions are carried out.
• Work with safety and compliance staff on significant or recurring issues to keep practices in line with safety requirements, standard operating procedures and work rules.
• Develop and maintain standard operating procedures and improve work practices for safety, customer service, material flow and performance.
• Work with the Superintendent, production leadership, asset management and other support teams to plan equipment and resource needs and contribute to operating and capital budget development.
• Advise the Superintendent on service levels, staffing, production, safety, equipment and emerging risks, and serve as Acting Superintendent in the Superintendent’s absence.

Attributes for success

• Knowledge of complex industrial, transfer station, solid waste, logistics or similar operations and how interconnected functions affect overall performance.
• Skill in leading and integrating multiple interdependent operating functions.
• Strong management and leadership skills, including team building, supervision, mentoring, employee development and performance management in a union environment.
• Knowledge of workplace safety requirements and practices for industrial operations and heavy equipment environments.
• Skill in analyzing operational performance, identifying constraints and putting improvements in place.
• Ability to make timely decisions about staffing, equipment and other resources while balancing customer service, safety, material flow and production.
• Ability to set operational goals, procedures, service standards and performance measures and to develop and carry out operational plans.
• Ability to resolve complex operational and cross-functional problems and build effective working relationships across organizational boundaries.
• Clear, direct and respectful communication with employees, supervisors, managers, senior leadership, contractors, customers and other stakeholders.
• Ability to understand and administer Metro policies, work rules and collective bargaining agreements.
• Commitment to public service, cultural humility, teamwork, accountability and openness to change.

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

Learn more about how Metro is advancing diversity

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

• Bachelor’s degree in the area of assignment or a related field, and
• Five (5) years leading or supervising people, and
• Two (2) years project management experience in area of responsibility, or
• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

Required Schedule

• Ability to work a schedule that includes evenings, weekends and holidays in a seven-day-a-week transfer station operation.
• Ability to be available for regular on-call duty and to respond to emergencies outside normal work hours.

Working Conditions

This position works approximately 70% indoors and 30% outdoors at the Metro South Transfer Station. Work is performed in an active industrial setting with frequent exposure to weather, noise, odors and heavy equipment, plus exposure to temperature extremes, vibration and moving machinery. Telework is not available.

The work involves walking for most of the day (sometimes on uneven surfaces), frequent bending and occasional stair and ladder climbing and work at heights. Lifting is usually light, up to 20 pounds. On rare occasions the work requires lifting up to 75 pounds, carrying up to 50 pounds or pushing or pulling more than 100 pounds. Required personal protective equipment includes a safety vest, hard hat, respirator, protective eyewear, protective footwear, gloves and hearing protection.

Evening, weekend and holiday work is required. Early or late hours are frequent, and the schedule can be highly irregular and unpredictable, with long hours. Regular on-call availability is required, and you may need to respond to emergencies outside normal work hours. Travel includes occasional local trips and infrequent regional or national trips.

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications

• Experience managing multiple supervisors across interdependent operating functions in a transfer station, landfill, material recovery, logistics or similar operation.
• Experience developing staffing and deployment standards, service standards or performance measures.
• Experience developing standard operating procedures and leading continuous improvement efforts.
• Experience contributing to operating or capital budget development.
• Experience planning equipment and asset needs with maintenance or asset management teams.
• Experience managing in a union environment, including administering collective bargaining agreements.
• OSHA 30-hour certification.
• HAZWOPER 24-hour certification.
• First Aid/CPR certification.

SCREENING AND EVALUATION

The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed Resume that includes the details for each employer
  • Name of employer, working title
  • Dates of employment; including if the work was full-time or part-time your title,
  • Number of employees supervised
  • Summary of your responsibilities

• Please submit a cover letter detailing your experience managing operations and supervising multiple teams or supervisors in a solid waste, transfer station or similar industrial environment. Include examples of how you have coordinated operational functions, managed staffing and resources, established performance standards, promoted workplace safety, improved procedures and contributed to budget and equipment planning.

The selection process:

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments
• Reference check

COMPENSATION, BENEFITS AND REPRESENTATION

The full salary range for this position is step 1: $134,836.98 to step 6: $172,089.69 annually. However, unless a candidate’s qualifications justify, based on the Oregon Pay Equity Act requirements and Metro’s internal equity review process, the appointment will likely be made between step 1: $134,836.98 to the equity range step 4: $156,091.17.

This position is not eligible for overtime and is non-represented. It is classified as a Manager II position. Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Non-discrimination in hiring decisions

Metro is committed to equal employment opportunity and complies with all applicable federal, state, and local civil rights laws. Metro employment decisions – including recruitment, screening, interviewing, selection, promotion, compensation, and separation – must not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected class.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do.Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications

Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.