Product Specialist

Product Specialist

Division: Retail

Location: Portland, Oregon

Reports to: Store Manager | Type: Part-Time & Full-Time

About the Role

The Product Specialist (Budtender) is responsible for delivering a knowledgeable, compliant, and service-focused retail cannabis experience. This position educates adult-use customers on available cannabis products, strains, cannabinoids, terpene profiles, consumption methods, and responsible-use considerations to support informed purchasing decisions without making medical claims.

The Product Specialist accurately verifies identification, processes sales through the point-of-sale system, follows applicable OLCC regulations and purchase limits, and provides a warm, educational customer service experience. This role also supports a clean, organized, and welcoming dispensary environment while consistently upholding Golden Grail Group service standards, company procedures, and all applicable cannabis-industry requirements.

Key Responsibilities

• Maintain current knowledge of cannabis strains, products, consumption methods, and cannabis culture.
• Provide an inviting, clean, and safe retail environment.
• Deliver exceptional customer service while supporting a positive and compliant store atmosphere.
• Greet customers and answer incoming phone calls professionally.
• Accurately process transactions using the point-of-sale (POS) system and handle cash responsibly.
• Enter customer information accurately and efficiently.
• Verify required identification, documentation, and compliance records.
• Maintain store cleanliness, organization, merchandising, and company standards.
• Represent the Chalice and Golden Grail Group brands with professionalism, compassion, and care.
• Perform other duties and responsibilities as assigned based on business and operational needs.

Requirements

• Must be 21 years of age or older.
• Must possess a valid OLCC Marijuana Worker Permit to be considered for employment. The permit fee will be reimbursed after completing 90 days of employment.
• Reliable transportation to and from work.
• Availability to work evenings, weekends, and holidays as needed.
• Ability to lift up to 25 pounds regularly and perform the physical duties of the position, with or without reasonable accommodation.

Preferred Qualifications

• Working knowledge of OLCC cannabis regulations.
• Strong communication and customer service skills.
• Cannabis product knowledge or a willingness to learn.
• Previous experience with POS systems and cash handling.
• Excellent organization and time-management skills.
• High school diploma or equivalent.

Schedule & Work Location

• Day and night shifts are available, with weekday and weekend availability required.
• Some holiday availability is required based on store needs.
• This position is on-site only and does not offer remote work opportunities.

Additional Responsibilities

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Golden Grail Group reserves the right to modify responsibilities or assign additional duties based on business and operational needs.

Equal Employment Opportunity

Golden Grail Group is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. Reasonable accommodation is available to qualified individuals with disabilities in accordance with applicable law.