Application Support Engineer I

Who We Are
Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

The Application Support Engineer I is responsible for supporting the IS Product Manager in the ongoing operations and innovation of one or more of Mercy Ships' core technology products.

This is a full time, hybrid role. This position also requires international travel.

Annual Compensation range is $60,000- $64,000

**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.

How You Will Contribute:

• Support the Product Manager with product knowledge and business empathy.
• Perform all tasks assigned in the execution of product strategy and roadmap.
• Serve as system administrator for product environments.
• Assist in training of users and grow the product skill set across the organization.
• Implement changes as assigned and support release management processes.
• Work independently with members of the user community to define and document requirements.
• Write and maintain documentation including configurations, specifications and designs.
• Ensure product direction is aligned with Mercy Ships' desired enterprise architecture.
• Collaborate with project management functions in the execution of projects.
• Provide status reports as requested.
• Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass.
• Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do.
• Other duties may be assigned that are not included in the information provided in this job description.

Ideal Candidate:

• Strong interpersonal and communication skills to ensure goals and expectations are clearly articulated.
• Analytical, evaluative, and problem-solving abilities and able to anticipate and develop strategies for future trends.
• Provide exceptional customer service to all partners, applying Mercy Ships' core values as the cornerstone of all actions and communications.
• Regularly search for and identify opportunities for delivering high customer satisfaction.
• Demonstrate year-over-year quality and process improvements, resulting in improved efficiency, increased productivity and/or cost reduction opportunities.
• Protect information assets controlled within the IS systems, applications or infrastructure, as defined in Mercy Ships policies and procedures.

Education and Experience:

• Bachelor's Degree in Business Management, Information Systems, or a related field, or the equivalent combination of education and experience.
• A minimum of one year of relevant work experience, including experience in product or software administration. Experience in the specific product or another relevant technology platform is preferred.
• Successful completion of Mercy Ships Gateway and Onboarding Training will be required within the first year.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: