On-Site Community Manager (Multifamily)

Job Description

Job Description

Be the Face of the Community. Lead Daily Execution. Drive Performance.

At Defined Property Management, we are building a modern property management platform that blends people, process, and technology to deliver exceptional resident experiences and maximize asset performance.

As an On-Site Community Manager , you are the leader on the ground —responsible for the resident experience, property condition, and on-site execution .

You are supported by a centralized POD , including leasing, maintenance coordination, accounting, and admin—so you can stay focused on running the community, not sitting behind a desk.

Why Join Defined Property Management

• Join a modern, fast-scaling organization redefining multifamily operations
• Work within a centralized, tech-enabled operating model
• Clear path for growth and leadership development
• Competitive compensation and performance-driven culture
• Help redefine what great property management looks like

Our Culture

We operate with:

• Clarity
• Culture
• Camaraderie
• Collaborate to win

What Makes This Role Different

You are not buried in paperwork or consumed by administrative tasks.

You are:

• The face of the property and must live on-site (1bed/1bath)
• The operator of the physical asset totaling 250 units
• The driver of resident satisfaction
• The on-site execution arm of a centralized platform

Your POD handles:

• Leasing pipeline, lead management, and application processing
• Work order coordination and dispatch
• Collections and accounting
• Lease administration and renewals

You execute on-site. We power you behind the scenes.

This role is ideal for someone who prefers being in the field, solving problems, and setting the tone for the community every day.

What You’ll Own

1. Leasing Support & On-Site Execution

• Conduct property tours for prospective residents while partnering closely with the centralized leasing team to support conversions.
• Ensure all vacant units are show-ready and market-ready at all times
• Provide real-time feedback to the leasing team on prospect sentiment, unit condition, and market dynamics
• Support leasing initiatives by ensuring strong curb appeal and unit presentation
• Act as the on-site extension of the leasing team by maintaining tour readiness and delivering strong prospect impressions

2. Resident Experience & Retention

• Deliver a high-touch, hospitality-driven resident experience
• Act as the primary point of contact for escalations
• Build strong relationships with residents and foster a sense of community
• Ensure timely communication and resolution of resident concerns
• Support smooth and professional move-in and move-out experiences

3. Property Operations (On-Site Leadership)

• Walk the property daily to ensure cleanliness, safety, and curb appeal
• Identify maintenance priorities, escalate through the POD, and ensure timely on-site follow-through.
• Oversee vendor activity on-site and ensure quality of work
• Ensure compliance with company standards and policies
• Coordinate unit turns with maintenance and centralized teams
• Serve as the on-site lead for property emergencies (leaks, fire, life-safety) until resolved.

4. Vendor Coordination

• Ensure vendors are performing to expectations while on-site
• Partner with centralized teams (leasing, maintenance, accounting)
• Provide real-time feedback to improve service delivery and efficiency

5. Asset Performance Mindset

• Think like an owner—understand how daily decisions impact NOI and resident retention
• Identify opportunities to improve property performance and reduce expenses
• Support execution of operational and financial goals
• Provide insights from the field to leadership

Who You Are

• A strong on-site operator who takes pride in their community
• A people-first leader who delivers great resident experiences
• Detail-oriented with strong operational instincts
• Proactive, responsive, and solutions-driven with a strong sense of ownership
• Comfortable working within a tech-enabled environment

Qualifications

• 2–4+ years in multifamily property management, leasing, or hospitality
• Strong customer service and communication skills
• Experience with platforms like AppFolio is a plus
• Knowledge of Fair Housing Laws and operational best practices
• Ability to manage multiple priorities in a fast-paced environment
• Strong judgment, professionalism, and ability to lead on-site situations independently

Success in This Role Looks Like

• Units are always show-ready and presented at a high level
• Prospects have a seamless and positive touring experience
• Residents feel heard, supported, and valued
• Property is consistently clean, safe, well-maintained, and ready to show
• Strong collaboration with centralized teams

Defined Property Management is not your traditional property management company. The team at Defined is leveraging our diverse background in Multi-Family as a Sponsor and Asset Manager over the past decade to truly 'Define' what property management should look like. We are building a modern, tech-enabled platform designed to deliver world-class resident experiences and maximize value for our ownership partners. With ~3,000 units in our current portfolio and a roadmap to support 30,000 units, we are scaling aggressively and looking for leaders who want to leave their mark on the industry.

Company Description

Defined Property Management is not your traditional property management company. The team at Defined is leveraging our diverse background in Multi-Family as a Sponsor and Asset Manager over the past decade to truly 'Define' what property management should look like. We are building a modern, tech-enabled platform designed to deliver world-class resident experiences and maximize value for our ownership partners. With ~3,000 units in our current portfolio and a roadmap to support 30,000 units, we are scaling aggressively and looking for leaders who want to leave their mark on the industry.