Patient Records Specialist

The Attleboro location is looking to fill a Patient Records Specialist II role for a start date in June.

The Patient Records Specialist II is responsible for the effective coordination and organization of materials required for a new patient visit. Provides administrative support and coordination for aspects of patient care for new patients and may flex across multiple disease centers or assist in scheduling tasks.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Appropriately arranges resources and materials to support the patient experience and visit for new patients, i.e. review and organize medical records, coordinate receipt of pathology and imaging.

• Uses electronic tracking systems to thoroughly document progress in retrieval of pertinent patient materials.

• Uses standard processes and protocols to monitor and follow up with patients, hospitals, and other parties on materials status.

• Collaborates with fellow Records Specialists to ensure seamless coverage and task management in times of full and partial staffing levels.

• Maintains standard communication with DFCI clinical and support staff with regards to status of patient materials.

• Assists in processing paperwork and completing administrative tasks associated with clinical care including managing materials requests, orders, and records uploading.

• Responds to emails and manages other requests, as appropriate for new patients. This includes the responsibility to relay detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services.

• Resolves problems independently, ensures continuous communication with New Patient Coordinators, and appropriately escalates issues to management.

• Possesses a level of independence requiring knowledge of multiple diagnoses.

• Communicates with outside facility to ensure correct documents are requested and received.

• Review medical records for completeness.Reviews medical records according to established chart order/scanning guidelines.

• Scans medical records:Organize documents for scanning process according to established chart order/scanning guidelines.Prep documents by accessing patient clinical systems to verify patient record numbers. Scan documents for scheduled and STAT appointments according to established timeframes.Review scanned documents for accuracy.

• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.

• Is able to comprehend and implement new concepts or modifications to processes requests quickly.

• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements.

• May assist with the document preparation for incoming FMLA, Disability, SSA forms/requests.

In addition to those duties listed above, the following tasks are completed by this role:

• Functions as a content expert/resource leader/champion in quality improvement/process improvement initiatives and projects, as required.

• Assists in the training and mentoring of staff, acting as primary trainer for new hires within the satellite.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to function as an integral member of the team

• Excellent communication, organizational, and customer service skills

• Strong attention to detail

• Must possess the ability to multi-task and problem solve on the spot

• Excellent phone etiquette

• PC proficiency

MINIMUM JOB QUALIFICATIONS:

• A Bachelor’s Degree in health administration or related field is strongly preferred; a minimum of 12 - 18 months of experience as a Patient Records Specialist I are required.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

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Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$46,100.00 - $50,600.00