Maintenance Technician

Job Description

Job Description

About the Role:

Join The Blind Butler Inc as a Maintenance Technician in Wilmington, NC, where you'll play a critical role in ensuring our operations run smoothly. We are looking for someone who is hungry, humble, smart, likes learning something new, enjoys variety in work, and is willing to travel. You must be comfortable working off a 12-foot ladder or lift, able to step in and out of a box truck, travel for work including periodic overnight stays, and lift 75 pounds. Be part of a dynamic team dedicated to providing exceptional service and quality to our customers.

Responsibilities:

• Physical labor (including but not limited to lifting up to 75lbs, bending, climbing up ladder and steps, stretching and squatting, carrying, repetitive movements with legs and arms) 
• Operate a company vehicle (van and box truck). 
• Use tools and machinery to complete assigned work (ultrasonic blind cleaning, dry cleaning of draperies, flameproofing of draperies, upholstery cleaning, applying protective coatings to draperies and upholstery) 
• Work from a ladder and/or lift; removing and rehanging of window coverings
• Work in residential houses with and without customers being present
• Communication with owners and customers on a regular basis 
• Use of mobile devices to communicate and enter information 
• Ability to work within projected metric timelines
• Clean and maintain professional appearance of self as well as company vehicle and all equipment 
• Assist on small repair or maintenance of cleaning equipment and tools 
• Ability to learn types of window coverings and window covering terminology
• Attend all company meetings and discussions 
• Work includes over-the-road travel on day trips or overnights (typically Monday through Thursday) and some evenings (past 6pm) are required; Ability to work until the job is completed
• Other duties, including various projects, as requested by supervisor

Requirements:

• Ability to operate standard basic machinery 
• Ability to work independently or as part of a productive team
• Must have a smart phone and be able to proficiently use mobile devices and Apps 
• Excellent customer service skills; ability to speak to all different personality types clearly in a friendly, positive, professional way. Ability to turn a potentially negative situation into a positive or satisfactory one 
• Excellent communication skills; write legibly, ability to greet and hold a conversation with others in an enthusiastic, friendly, respectful manner, never arguing or intentionally causing a conflict
• Excellent listening skills; ability to hear what a customer or the supervisor is looking for or what questions are being asked. Never rudely interrupting or talking over others 
• Super strong attention to detail and follow processes thoroughly 
• Punctuality 
• Adaptability to multiple changing environments and situations
• Organizational skills 
• Basic math skills
• Independent critical thinker with good judgement and initiative. Ability to solve problems by using all available resources
• Valid driver's license, clean driving record, and reliable transportation
• Willingness to work flexible hours, including weekends if necessary
• Must pass a drug screening when asked 
• Must pass a criminal background investigation 

About Us:

The Blind Butler Inc is a small, family-run, Wilmington-based company that has been in business for nearly 30 years. Our company’s primary focus is on-site dry cleaning and flameproofing of commercial stage drapes but we also clean blinds for residential customers using an ultrasonic cleaning process. We can offer you a friendly work environment where you will be trained to work with a team of maintenance technicians and eventually you may work independently on smaller jobs. We also have a culture of respect and positivity. We will provide you with management support but we don’t want to have to micromanage you. We believe that an excellent Maintenance Tech should be a quick learner with excellent retention skills; be able to follow processes and not stand around with hands in the pocket waiting to be told what to do next; be a team player and also able to work independently when needed. We want someone who is able to provide an excellent customer experience, is mechanically inclined and tech savvy, and has a friendly personality and common sense.