Manager of Disaster Recovery and Case Management

Job Description

Job Description

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

GENERAL STATEMENT :

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION :

• This position provides leadership and direct case management services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services.

  ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Serve as The Salvation Army’s community liaison for survivor resources and recovery services.
• Provides direct supervision, leadership, and oversight to assigned disaster recovery and case management staff.
• Develop and maintain a comprehensive map of community resources available to disaster survivors.
• Develop and maintain relationships with community partners and other recovery organizations.
• Manage program data, survivor records, service statistics, and required reports.
• Coordinate referrals and follow-up services for survivors.
• Identify gaps in available services and help develop appropriate resources or partnerships.
• Represent The Salvation Army at community recovery meetings and collaborative events.
• Drive a TSA approved vehicle to attend and represent The Salvation Army and its programs at various community meetings and events in a respectful and positive manner.
• Ensure survivor information is handled confidentially and in accordance with organizational policies.
• Provide regular program updates to leadership, including service outcomes, emerging needs, and barriers to recovery.
• Conducts thorough needs assessment and develops a recovery plan to address identified disaster related un-met needs.
• Providing relevant information and affective referrals for clients as part of a comprehensive and mutually agreed upon recovery plan
• Develop a relationship with client families to provide the best advocacy and direction to these families to ensure they are reaching self-sufficiency;
• Assist the survivor to determine the best course of action for both short and long term recovery.
• Develop, implement, and monitor recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.
• Provides extensive and intensive case management and follow-up services.
• Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by client.
• Utilizes knowledge of the resources available at all levels of government (federal, state and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
• Mobilizes resources to achieve desired outcomes in accordance with service plan goals
• Help eligible survivors access The Salvation Army’s Christmas assistance programs.
• Help eligible children from affected families attend The Salvation Army’s summer camp programs.
• Maintain timely input and upkeep of client records
• Conducts home visits as necessary.
• Advocates and interacts with other service providers on behalf of participants;
• Maintains current and accurate documentation of services provided to clients.
• Identifies and connects disaster survivors to resources on the local, state, and federal level.
• Assist clients in applying for and receiving public and private benefits.

• Network with Long Term Recovery group and the community to provide referrals and resources to participants.
• Acting as a liaison to internal programs, external collaborations, and funding entities
• Represents The Salvation Army and its programs at meetings and events in a respectful and positive manner.
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.

• Perform other job-related tasks and functions, as assigned

EDUCATION AND WORK EXPERIENCE :

• Bachelor’s degree or at least three years of relevant case management experience in the social services field
• Previous disaster recovery experience required
• Knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

• Bilingual Spanish/English
• Knowledge of social service delivery systems
• Knowledge of County resources
• Good organizational time-management and communication skills
• Possess the ability to work well independently as well as part of a team

• Detail oriented

• Self-motivated and able to work effectively and efficiently with a minimum of supervision
• Flexible

• Team player
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Must be able to communicate effectively both written and orally with other staff, clients, and the greater public
• Must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
• Must be able to cooperate with The Salvation Army policies and procedures and possess a willingness to follow these as required by The Salvation Army headquarters and administration

• Must be proficient in typing, organizing and filing.

• Must have a working knowledge of budgeting and general knowledge of business protocols
• Must have a valid driver’s license and ability to pass TSA MVR check and in-house driving test
• Must complete and adhere to Protecting the Mission requirements and guidelines
• Ability and willingness to keep information confidential

SOFTWARE-RELATED SKILLS :

• Knowledge of Microsoft Office operating system required with the required knowledge of Word and Excel
• Microsoft Access, PowerPoint, and Publisher, helpful
• Demonstrated experience working with email software required; Lotus Notes, helpful
• Working knowledge of integrated database applications and ability to use new software programs with basic training

PHYSICAL REQUIREMENTS :

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate and effectively communicate over a telephone
• Ability to operate a desktop or notebook computer
• Ability to lift up to 40 lbs. (usually boxes or bags)
• Ability to access and produce information from a computer
• Ability to understand written (printed or handwritten) information
• Ability to operate a motor vehicle
• Ability to sweep, clean, shovel snow, and perform other janitorial tasks as needed.

Working Conditions:

Work is performed in a fast-paced, community-based environment supporting individuals and families affected by disasters and other emergency situations. This position requires frequent interaction with clients in distress, community partners, volunteers, and service providers. Work may take place in an office, community setting, or other locations as needed.

Work Schedule / Location : 

Typically work a full-time schedule, Monday through Friday, during regular business hours. Due to the nature of the disaster recovery and emergency services, the position may require flexible or extended hours, including evenings, weekends, and holidays, when responding to disasters, urgent client needs, or community emergencies. This position may require on-call availability. Based out of Spokane Citadel Corps in Spokane, WA.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee’s normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months’ service time. 

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year