Drain Service Technician

Job Title

Salary range: $25 - $33/hr

Lead customers, based on solutions provided, to making confident, informed decisions.

Key sub tasks include:

• Complete any residential drainage service calls within their current area of expertise.
• Establish customer rapport to instill confidence in our team and sell the right products and services with integrity.
• Ask proper lifestyle questions to troubleshoot slow or backed up drains within the home.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain replacement opportunities for aging, damaged, or underperforming waste and vent systems.
• Manage all jobs to achieve proposed gross margins.
• Ability to exceed minimum KPI goals.
• Successfully complete follow up calls.
• Maintain an organized, clean, and well-stocked truck. Ensure proper PPE gear is always utilized and on hand. Maintain provided equipment and tools.
• Participate actively in all training exercises, morning meetings, trade shows, and retreats.
• Able to work in a highly productive team environment. Working alongside multiple departments.
• Train and mentor apprentices to ensure quick, accurate diagnosis and proper equipment use and handling.
• Be accurate and timely with all related digital invoices, upload sewer camera footage, note and detail jobs thoroughly, timesheets, and emails. Can follow Rodenhiser's S.O.P's
• Knowledge of processes across multiple departments with the ability to use them effectively.
• Collaborate: Able to know how and when to hand off structural pipe failures, excavations and licensed plumbing needs to our dedicated plumbing department.

Desired skills and experience include:

• Demonstrated proficiency in all Junior Service Technician abilities.
• Minimum of 90 days tracking KPI and achieving KPI goals.
• Fewer than 30 hours of Call Backs as a Junior Service Technician.
• Completion of Nexstar Service System training.
• Engaged in further technical development (i.e. Different disciplines and cross-training).
• Competent in the use of all tools and resources related to basic service calls.
• High School diploma or equivalent.
• Must have a current EPA universal certificate.
• Base knowledge of plumbing codes and proper safety standards.
• Ability to read and understand policy manuals, safety, rules, and procedures.
• Ability to take timely action to solve problems using established policies and procedures.
• Ability to take direction and/or technical instruction.
• 1-3 years, minimum, experience operating main drain machines, hand drain machines, jetting machines, locators, cameras.
• Valid driver's license and clean driving record.
• Ability to explain technical information to non-technical customers.

Physical requirements include:

• Good physical condition is a must. At times, this position may require bending, squatting, kneeling, climbing, pushing, pulling, and crawling. Occasionally, there may be lifting equipment up to or over 100 pounds.
• Frequently, you must be able to read and comprehend, write effectively and professionally, perform minor calculations, orally communicate with all levels within the organization, reason, and analyze data.
• At times, you may need to operate tools and equipment involved in plumbing service work, as well as a computer tablet and phone.

What we offer:

• A career with purpose and growth in a respected, family-owned business.
• A supportive team that takes pride in helping clients and each other.
• Leadership that values your voice, your time, and your future.
• A culture where Nice People deliver Great Service – and it starts with you.

Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $25 - 33/hr., based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses. Comprehensive benefits package:

• Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
• Time Off: Paid Vacation, Holidays, Parental Leave
• Salary: $25 - $33/hr.
• Financial: 401(k) match
• Growth: Tuition reimbursement, career development
• Perks: Product discounts and more

Join the team where your voice matters and your work makes a difference.