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Amazon Customer Service Associate

Warehouse Jobs Placement

Dover, DE

Job Overview

The Customer Service Associate assists customers with questions, orders, deliveries, returns, account issues, or other service-related needs.

Depending on the position, customer interactions may take place by phone, chat, email, or another support channel.

Key Responsibilities

  • Respond to customer questions.
  • Research order or account information.
  • Help customers resolve service issues.
  • Explain applicable processes and available options.
  • Document customer interactions accurately.
  • Use customer-service systems and internal resources.
  • Escalate issues that require additional support.
  • Follow privacy, security, and customer-service procedures.
  • Communicate clearly and professionally.
  • Meet applicable quality and service expectations.

Qualifications

Requirements vary between customer-service programs and locations.

The vacancy should identify any requirements related to:

  • Education
  • Customer-service experience
  • Computer proficiency
  • Language ability
  • Internet or equipment requirements for remote positions
  • Work authorization

Skills

  • Customer service
  • Verbal communication
  • Written communication
  • Listening
  • Problem-solving
  • Computer skills
  • Time management
  • Attention to detail

Physical Requirements

Physical requirements depend on whether the position is office-based, facility-based, or remote.

Use the employer's actual requirements.

Work Schedule

Customer-service schedules may include daytime, evening, weekend, seasonal, part-time, or full-time work.

Provide the actual working hours where available.

Education and Experience

Use the requirements supplied for the vacancy.

Disclaimer: This is not a job offer from the Amazon. This post promotes a third-party resource that helps applicants prepare for Amazon job applications. Amazon does not charge to apply. This role requires applicants to pass an assessment and successfully complete the multi-step hiring process.

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Vacancy posted 21 hours ago
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