Patient Access Representative I

Part Time-3rd Shift-Nights (Monday to Friday for one day a week from 7 PM to 7:30 AM and 11 PM to 7:30 AM, as well as every other weekend and holiday from 7 PM to 7:30 AM.) As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms. Up to $1,500Sign-On Bonus for Qualified Candidates! Education HS - High School Grad or Equivalent Certification/Licensure No specific certification or licensure requirements Experience 2 years of Customer Service and/or Data Entry Associate or bachelor’s degree in Lieu of two years of experience Proficiency in Keyboarding Keywords Customer Service, Patient Registration, Data Entry, Front Desk, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, Benefits including medical, dental, vision, life and disability insurance 401(k)/403(b) with employer match paid time off (vacation, sick time, and holidays) paid parental and military leave educational assistance or student loan repayment and voluntary benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara Albemarle Medical Center, located in Elizabeth City, NC, serves northeastern North Carolina with a caring team of approximately 750 employees and 450 medical providers. We think of each other as family, with those bonds extending into our close-knit community and serving as the foundation for our patient care. As the only hospital providing care to the northeastern North Carolina community for more than 60 years, we celebrated moving into a newly constructed hospital campus in 2025. Our 90-bed facility features more than 25 specialties including emergency, maternity, orthopedics, medical, and surgical care in addition to our outpatient laboratory, imaging, and comprehensive breast services. #J-18808-Ljbffr Sentara Healthcare Inc