General Manager

General Manager

Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high volume, fast-paced, growing family entertainment center. The perfect candidate will be an outgoing, and energetic individual with a passion for guest service and a willingness to learn everything about our business.

At Stars and Strikes, our General Managers are involved with all aspects of the centers including bowling, food & beverage, and arcade! As the General Manager, you are responsible for the overall operation of the center including; meeting or exceeding revenue and cost objectives, hiring, training and motivating team members while working with the team to ensure guest service levels exceed expectations.

What we’re looking for:

• Two or more years of experience in general management

• Experience in a high-volume environment

• Experience in Hospitality and/or Food & Beverage is a plus

• Must be willing to work a flexible schedule based on the needs of the business, including weekends and holidays

• Previous experience with an ability to manage costs including labor costs

Essential Duties:

• Oversee day-to-day operations

• Developing location-based goals and initiatives to support business strategy and achieve corporate goals.

• Understanding and accountability for adherence to core standards, HR policies, training, and safety requirements.

• Evaluate and improve operations and financial performance

• Appropriate analysis of P&L and oversight of department managers to achieve all revenue category goals, including ensuring proper cash handling procedures, developing and implementing upselling opportunities, and creating and enforcing proper transaction processes

• Training and managing department managers to ensure product and guest service standards are met throughout the location

• Work closely with department managers and corporate staff to implement revenue-driving initiatives including:

• League sales and development

• Seasonal promotions

• Restaurant promotion

• Leading a salaried management team of 8-10

• Overseeing a team of 120-150 hourly team members to exceed guests' expectations

Why join our team?

• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company

• We are a family-owned business and consider our team members part of our family

• We encourage team members to continue their training by providing online resources

• We provide opportunities for all team members to give back to the community

• We encourage team members to have fun while they work

• We work together as a team and succeed as a team

Perks we offer:

• Health & 401k Benefits

• Bonuses

• Paid-Time Off

• Profit-Sharing

• Free bowling, laser tag & gameplay!

Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events. 

Stars and Strikes is an Equal Opportunity Employer.

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