Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive salary based on experience
• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our office thrives on a supportive and engaging culture where teamwork and success go hand in hand. We offer plenty of bonus opportunities, team games, happy hours, and luncheons to keep things fun and rewarding. Our benefits include Group Life Insurance, a 401K with a matching program, and excellent bonus potential.

If you're passionate about helping people and want to be part of a team that values both hard work and camaraderie, we'd love to hear from you!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Warren Middleton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred