Shift Supervisor - Cannabis Retail

THE ROLE

The Shift Supervisor is the person who keeps things running when it counts. As a floor leader, you're the one guests & team members turn to when they need a quick answer, a calm hand, or someone to just get things sorted. You'll own operational execution, guest experience, compliance oversight, & real-time problem-solving across every shift.

Day to day, that means leading the sales floor, supporting Retail Associates, keeping cash handling & inventory tight, and making sure the store stays safe, compliant, & welcoming - all at once. When store leadership is out, you're the Manager on Duty. No pressure. (Okay, a little pressure - but the good kind.)

This role works closely with the Retail Manager & Assistant Manager to hit store goals, keep operations consistent, & contribute to the kind of place people actually like coming in to. You'll also have alarm access, and may support operational investigations, inventory reconciliation, security procedures, & cannabis deliveries as needed.

CORE COMPETENCIES & SKILLS

You bring:

• Working knowledge of Michigan cannabis regulations, security requirements, inventory procedures & age verification
• Genuine interest in the cannabis industry & a drive to keep learning
• Leadership presence - you can coach & motivate in real time, not just in hindsight
• Problem-solving instincts suited for a fast-paced floor
• Comfort with POS systems & retail technology
• Solid cash handling & transactional accuracy
• A hospitality-first mindset - every guest interaction matters
• Clear verbal & written communication
• Sound judgment under pressure
• The ability to manage difficult situations with professionalism & calm
• Strong organizational skills & comfort multitasking
• Discretion with sensitive information
• Emotional intelligence & self-awareness
• High integrity & accountability - you do what you say you'll do
• Proficiency in Microsoft Office
• Experience with Metrc or other seed-to-sale systems (preferred)
• Analytical & investigative thinking
• A continuous improvement mindset - always looking for a better way

ESSENTIAL DUTIES & RESPONSIBILITIES

LEADERSHIP & FLOOR MANAGEMENT

• Lead by example - set the tone for a positive, accountable, guest-focused shift every time
• Serve as Manager on Duty when store leadership is away
• Build shift assignments & break schedules that keep operations humming
• Provide real-time coaching, feedback & support to Retail Associates
• Escalate employee performance concerns to management as appropriate
• Support onboarding & training for new team members
• Help maintain accountability around attendance, punctuality & performance
• Keep an eye on transaction flow & guest wait times during peak hours

RETAIL OPERATIONS

• Execute opening & closing procedures as scheduled
• Keep the floor clean, organized & running efficiently
• Cover point-of-sale duties as needed to support guest flow
• Deliver advanced product knowledge to guests & team members
• Assist with line management during high-volume periods
• Ensure every guest interaction reflects Bud's hospitality standards
• Support daily sales & operational goals

INVENTORY & COMPLIANCE

• Perform opening & closing inventory procedures as needed
• Support inventory receiving & count procedures
• Assist with inventory investigations & reconciliation
• Ensure daily counts are completed accurately - escalate discrepancies promptly
• Maintain compliance with all state cannabis regulations, security procedures & company policies
• Run daily compliance & ID verification briefings with lobby staff
• Support compliance-focused training & operational consistency across the store

CASH HANDLING & SECURITY

• Ensure transaction accuracy: correct products, pricing, discounts & payment processing
• Provide cash drops & change to POS stations as needed
• Support cash discrepancy investigations & reconciliation
• Coordinate cash deposits through approved third-party courier services
• Support investigations involving operational incidents, security concerns, inventory discrepancies or cash handling issues
• Review surveillance footage & access control records as needed
• Maintain confidentiality, professionalism & neutrality throughout investigations

ADDITIONAL RESPONSIBILITIES

• Maintain a safe, compliant & inclusive work environment
• Take on additional duties as assigned by retail leadership
• Contribute to operational initiatives & process improvement efforts

PHYSICAL REQUIREMENTS

• Able to stand for extended periods
• Able to lift & move up to 50 lbs
• Comfortable in a fast-paced retail environment
• Able to bend, reach, crouch & move through the facility safely
• Available for flexible scheduling based on business needs

WORK ENVIRONMENT

This position operates in a fast-paced cannabis retail environment with frequent interaction with guests, team members, cannabis products, cash handling procedures & security protocols. Strict adherence to all company policies & state cannabis regulations is required at all times.

EQUAL OPPORTUNITY EMPLOYER

Bud's Goods & Provisions is an Equal Opportunity Employer committed to fostering an inclusive workplace free from discrimination, harassment & retaliation.

#ENGHP