Credit & Collections Specialist

Essential Duties and Responsibilities

• Facilitate customer payments via phone, email and mail channels.
• Skillfully negotiate immediate full payments, payment arrangements, and customized payment plans as necessary.
• Ensure prompt follow-up on payment arrangements to maintain timely resolution.
• Collaborate with management to address and discuss issues pertaining to delinquent accounts.
• Effectively resolve overdue bills and recover outstanding payments.
• Employ Navision for comprehensive reporting and analysis.
• Promptly escalate unresolved issues to management for further action.
• Conduct thorough investigations into open accounts with outstanding balances.
• Coordinate via email with sales, logistics, or other relevant departments for returns and related matters.
• Leverage analytical skills and problem-solving abilities to resolve past-due payments and delinquent accounts efficiently.
• Assist with credit applications; credit assessment, calling of references
• Collections and Payment Negotiation with customers and 3rd party collections company
• Perform additional duties as assigned to support departmental objectives
• Collaborating with internal departments to improve collection strategies and operational efficiency

Qualifications

• Prior experience in accounting/collections is preferred
• A basic understanding of accounting principles
• Strong computer skills and proficiency in Microsoft Office Suite, especially Excel
• Strong attention to detail, problem solving skills and ability to multitask
• Excellent communication skills and ability to provide exceptional customer service Excellent negotiation, communication, and customer service skills
• Proficiency in accounting principles and accounts receivable management
• Comfortable making outbound phone calls to customers

Benefits:

KSI Auto Parts offers a competitive benefits package, including PTO, paid holidays, health, dental, and vision insurance, a 401(k) with company match, employer-paid life insurance up to $50,000, and supplemental insurance options. We also provide a $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan. In addition, we offer a $500 employee referral bonus, and access to employee discounts through our healthcare and payroll partners.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee frequently is required to sit and is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.

EEO: KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law. All your information will be kept confidential according to EEO guidelines.

E-VERIFY: KSI Auto Parts and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to