Inside Sales

Inside Sales Representative

J2 Resources is a premier supplier of pipe, valves, fittings and engineered products to critical energy and industrial markets including refining, petrochemical transport, and chemical processing. With offices across the Midwest and Gulf coast regions, our team of experts excels at helping customers select the right products for their unique applications and create innovative supply chain solutions that streamline their operations, reduce costs, and boost efficiency.

J2 Resources recently joined the Harrington family of companies, making it part of the country's leading provider of process control solutions. This strategic move expands our capabilities, allowing J2 to offer a wider array of solutions to our clients across a broad range of industries. Being part of the national Harrington family also offers our employees enhanced career mobility and new opportunities to learn and grow.

We are looking for an Inside Sales Representative to join our team. This role is critical in supporting our customers and outside sales team by providing timely quotes, managing orders, and ensuring a seamless customer experience from start to finish. This is a great opportunity for someone who enjoys a fast-paced environment, values building relationships, and takes pride in delivering high-quality service.

Key Responsibilities

• Serve as a primary point of contact for customers, Outside Sales Representatives, OEMs, and distributors
• Receive and process requests for quotes, purchase orders, order changes, and cancellations
• Build and maintain strong customer relationships by delivering responsive, accurate, and reliable service
• Utilize NetSuite to:
• Retrieve customer and inventory information
• Manage and update purchase orders
• Track order status and ensure accuracy of item codes
• Prepare price quotations for both in-stock and buy-out materials
• Coordinate with distributors to source products and meet customer delivery requirements
• Communicate updates to customers and internal teams as needed
• Partner with the credit department to verify customer credit status for rush or high-risk orders
• Maintain detailed and accurate sales files from order initiation through completion
• Prepare and submit documentation for invoicing, credits, and returns
• Ensure all quotes are completed accurately and communicated back to customers and Outside Sales
• Continuously develop product knowledge, system proficiency, and industry understanding

What We're Looking For

• Strong customer service mindset with a sense of urgency
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong organizational skills
• Comfortable working with systems/ERP (NetSuite experience is a plus)
• Strong communication skillsboth written and verbal
• Team player who collaborates well with sales and operations

J2 Resources, a Harrington company provides an outstanding benefits package, designed to support our employees' health, financial wellness, and work-life balance, with options that go above and beyond standard offerings!

Insurance:

• Medical Plans: Choose from HDHP/HSA (with monthly company contributions) or a PPO option.
• Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.
• FSAs: Flexible spending options for health and dependent care expenses.
• Dental: Comprehensive, including orthodontic care for both children and adults
• Vision: Includes discounts on Lasik.
• Telehealth & Concierge: 24/7 healthcare access with prescription services for enrolled members.
• Life Insurance and AD&D: Company paid life and AD&D coverage
• Long Term Disability: Company paid LTD program
• Optional Coverages: Short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity.
• Employee Assistance Program: Professional support for employees during critical times.
• Disability: Options for both short- and long-term coverage.

Retirement:

• 401(K) & Roth: 100% company match on the first 3%, plus 0.5 match on the 4th and 5th%

Work/Life Balance:

• Paid Time Off: Start with 3 weeks, with the potential to accrue up to 5 weeks per year.
• Holidays: 7 paid holidays, including the day after Thanksgiving.
• Additional Leave: Coverage for jury duty, witness duty, and bereavement leave.

Harrington continuously seeks new ways to enhance benefits to help our employees thrive in every area of their lives.

Harrington is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, age, or any other characteristic protected by law.