Inbound Call Center Customer Support Advisor - Financial Service

Inbound Customer Support Advisor – Financial Services Location: Mesa, AZ (100% Onsite) Pay: $19.50/ hour Position Overview We are seeking a driven, customer-focused Inbound Customer Support Advisor to join our growing call center team in Mesa, AZ. This position is ideal for individuals who enjoy helping customers, solving problems, and delivering exceptional service in a fast-paced environment. In this role, you will handle inbound customer calls, assist with financial account inquiries, provide customer support, troubleshoot basic technical issues, and resolve customer concerns efficiently and professionally. The ideal candidate will possess strong communication skills, technical aptitude, and a commitment to providing an outstanding customer experience. Candidates with experience in financial services, banking, insurance, customer support, technical support, or call center environments are highly encouraged to apply. Key Responsibilities Handle a high volume of inbound customer service calls in a professional and courteous manner. Assist customers with financial account inquiries, transactions, service requests, and account-related questions. Provide support regarding order status, account updates, and general customer concerns. Troubleshoot basic technical issues and guide customers through resolution steps. Research and resolve customer issues while maintaining a positive customer experience. Escalate complex issues when necessary following established procedures. Accurately document customer interactions and case details across multiple systems. Meet performance, quality assurance, compliance, and attendance expectations. Maintain confidentiality and adhere to company policies and regulatory guidelines. Qualifications Minimum of 1 year of consistent employment history demonstrating reliability and job stability. At least 1 year of customer service, call center, or technical support experience preferred. Previous experience in financial services, banking, insurance, or related industries is a plus. High School Diploma or GED required. Strong verbal and written communication skills. Excellent problem-solving and troubleshooting abilities. Ability to multitask and navigate multiple systems simultaneously. Comfortable working in a fast-paced, metrics-driven call center environment. Experience supporting PC, Mac, iOS, tablets, software applications, or technical products is a plus. Core Competencies Customer-focused mindset Strong communication and active listening skills Technical troubleshooting abilities Attention to detail and accuracy Time management and organizational skills Adaptability and flexibility Professionalism under pressure Independent decision-making and problem resolution Schedule Requirements Must be available to work any day of the week, including weekends. Employees receive 2 scheduled days off per week. Regular shifts are scheduled between 10:30 AM and 8:00 PM based on business needs. Flexibility with scheduling is required. Training Program 4-Week Paid Onsite Training Weeks 1–2: Classroom-based training covering systems, policies, procedures, financial products, customer service expectations, and technical support processes. Weeks 3–4: On-the-floor training with live call support, hands‑on customer interactions, coaching, and performance development. Training Schedule: 11:30 AM – 8:00 PM Full attendance during training is required for successful completion of the onboarding program. Work Environment 100% onsite in Mesa, AZ. Fast-paced inbound call center environment. Opportunity to build expertise in financial services and customer support while developing a long-term career path. #J-18808-Ljbffr Express Employment Professionals - Cincinnati East