Technical Program Manager

Role overview This is a senior Technical Program Manager role leading complex, cross-functional programs across communications platforms, cloud infrastructure, applications, and operational systems. The position partners closely with Engineering, Product, QA, Network Operations, DevOps/SRE, Security, and Support to take initiatives from planning through production deployment and operational readiness. It is a hands-on, technically grounded TPM role, not primarily a status-reporting one. Responsibilities Own end-to-end programs across VoIP, UCaaS, CCaaS, cloud services, customer-facing applications, APIs, infrastructure, and operational systems. Translate product, customer, and engineering objectives into clear plans with milestones, owners, dependencies, and measurable outcomes. Coordinate execution across multiple engineering and business teams, including globally distributed groups, and influence without direct authority. Manage platform upgrades, software releases, infrastructure migrations, customer deployments, integrations, and reliability initiatives. Identify technical and organizational dependencies, risks, and bottlenecks early and drive mitigation or escalation. Use operational and engineering metrics to improve delivery predictability, quality, reliability, and efficiency, applying automation and AI tools where useful. Requirements 8+ years of experience in technical program management, engineering program management, software, or product development roles. Demonstrated success independently driving technically complex, cross-functional programs involving multiple engineering teams. Strong understanding of software development lifecycles, APIs, distributed systems, cloud infrastructure, databases, networking, and production operations. Experience managing releases, migrations, integrations, deployments, dependencies, risks, and competing priorities. Strong organizational, written, and verbal communication skills, with the ability to work directly with engineers and senior leadership. Bachelor's degree in computer science, engineering, information systems, or a related field, or equivalent practical experience. Proficiency with Jira, Confluence, dashboards, reporting tools, and modern AI-assisted productivity tools. Nice to have Experience with VoIP/SIP, telecommunications, UCaaS/CCaaS, cloud communications, AWS, Azure, OCI, Linux, networking, or carrier integrations. Prior hands-on background in software engineering, systems engineering, QA automation, DevOps/SRE, or solution architecture. PMP, PgMP, Scrum, SAFe, or similar certifications. Benefits and work setup Comprehensive Medical, Dental, and Vision insurance for employees and eligible dependents, with HMO, PPO, and HDHP/HSA options. Employer-paid Basic Life and AD&D, short- and long-term disability coverage. FSA healthcare and dependent care, plus commuter benefits and voluntary accident, critical illness, hospital indemnity, and legal plans. 401(k) with employer match, Roth options, and an Employee Stock Purchase Plan. Paid time off, sick time, and corporate holidays, plus an Employee Assistance Program and life balance benefits such as travel assistance and identity theft support. #J-18808-Ljbffr ooma