Care Coordinator Case Manager - Wraparound with Intensive Services

Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner. Overview The WISe (Wraparound with Intensive Services) Care Coordinator is responsible for leading the youth and family teams through the wraparound process. The care coordinator uses strong leadership skills to organize, develop and facilitate wraparound family team meetings, and is responsible for leading the team through the phases of WISe. The WISe care coordinator will work with youth and families with complex needs involved in multiple systems (criminal justice, mental health, foster care, substance use, etc.). In addition, the WISe care coordinator is responsible for developing and implementing individualized family care plans and expanding the involvement of natural team members and systems. This sometimes entails assuming a case management function, accessing formal resources, coordinating care, responding to crises, serving as an advocate, and providing documentation. The WISe care coordinator reports to the WISe Program Director. This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems toward successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems. Position Type / Expected Hours of Work This is a full-time, Monday through Friday position with regular hours from 9:00 AM to 5:00 PM. The role involves providing in-person, community-based case management services to individuals and families. Staff are expected to travel to various locations in the community as part of their daily work, delivering support and interventions directly in the field. This position offers a hybrid schedule, with the opportunity to work remotely for administrative tasks or documentation on days when community-based appointments are not scheduled. What You Will Get From Working At The Y Membership to the YMCA of Greater Seattle for you and your household Medical, Dental, Vision, and Life insurance Retirement with 12 % employer contributions after 2 years of service – see Y Retirement for more information. Other savings plans available upon hire. Free access to mental health resources Rapidly accruing paid time off (PTO) Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs. 25 % for part‑time staff, 50 % for full‑time staff. Direct care staff in the Social Impact Center receive monthly personal wellness days in addition to existing PTO and paid holiday benefits Some benefits only available to full‑time staff Hiring Range $24.00 – $27.00 /hr Responsibilities Facilitate WISe team meetings and guide the team through the WISe process. Provide intensive case management and care coordination services to a caseload of 10–12 clients enrolled in Wraparound with Intensive Services (WISe). Provide all services utilizing a strengths‑based, family‑focused, culturally competent and integrated approach. Create and review individualized care plans and monitor progress. Provide services in accordance with the Wraparound with Intensive Services (WISe) Manual. Work closely and collaboratively with the WISe Therapist(s) and WISe Peer Partner(s). Form effective working relationships with family members and all community providers, balancing differences in culture, agendas, and priorities, and expectations; maintain professional partnerships with all community providers. Act as the central point of communication for the WISe team. Demonstrate teamwork and open communication. Coordinate and ensure the inclusion of the client’s youth/family team in the planning and decision‑making process. Identify the strengths and needs of the youth and family, provide WISe Team members with an overview of Wraparound Team practice, and clarify their role and responsibilities as team members in this process. Work with the Youth Partner and/or Family Partner to identify family support, peer support, or other community resources that can assist the youth and family with exercising their voice in the WISe Team process. Prepare for meetings: develop a meeting agenda with the youth, family, and other WISe team members; schedule meetings at a place/time that is accommodating (comfortable and convenient) to the youth and family and available to all team members; prepare visual aids or tools to facilitate the meeting process; and inform all WISe team members of the date, time and location of each meeting. Ensure clients receive all required screenings, assessments, services, interventions, and opportunities to fully meet their physical, psychological, social, emotional, relational, developmental, educational, independent‑living, housing, and permanency needs in a timely and effective manner. In coordination with the program director and collaboration with the youth and family team, ensure client transitions are well coordinated and facilitated, including placements and discharges, and ensure all required intake, service planning, and discharge/exit documentation is completed fully and on time. Ensure natural supports and life‑long connections are developed and stabilized. Ensure caregivers receive the necessary support services (case management, care coordination, respite, resources, etc.) to meet the client’s needs fully. Maintain documentation in a timely, thorough, and accurate manner. Ensure all contract‑required client progress reviews and reports are completed thoroughly and accurately, are well written and submitted on time. Ensure each client’s information is kept confidential and only released per HIPAA, DSHS, and YMCA policy and procedure. Attend and participate in meetings and training as designated by the WISe Program Director. Attend and participate in consultations, team meetings, and weekly supervision. Participate in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission. Other duties as assigned. Code of Conduct for Applicants All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements. Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards. Qualifications ​Bachelor’s degree in psychology, social work or related social services field or equivalent experience, Master’s preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered. Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti‑poverty, vocational support, mental health, chemical dependency and/or homelessness fields. Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities. Strong youth engagement and relationship‑building skills. Strong verbal and written communication skills. Basic computer skills and working knowledge of Microsoft Office. Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation. Current state approved First Aid and CPR certification. Current approved HIV blood borne pathogens training. Prefer knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful. Some case‑manager positions required Bachelor’s degree or higher. Within 30 days of employment or first available training. Authorized Driver Requirement This role transports clients as an “authorized driver” for the YMCA of Greater Seattle (YGS) using your own vehicle (proof of current auto insurance and vehicle registration are required) and an employer‑provided vehicle. Driving duties for this role are required. To become an authorized driver, you must be 21+, have possessed a driver’s license for at least three years, and pass a drug screen that will test for impairing substances (including marijuana) in addition to meeting the driving record standards below: YGS Driving Record Standards Within the last three (3) years: No more than two vehicle‑related suspension(s) and/or reinstatement(s). No more than two moving violations and/or accidents. Moving violations include, but are not limited to, Speeding, Improper Lane Change, Failure to Yield in Right-of-Way, Failure to Obey Traffic Signal, Failure to obey Traffic Sign. Within the last five (5) years: No major violations which include, but are not limited to, DUI, DWI, OUI, OWI, BUI (Boating), Administrative Per Se, or refusing to test; driving with an open container of alcohol; reckless driving; hit and run – property damage only (incidents involving injury fall under permanent disqualification); racing; driving with a suspended/revoked license/insurance; speeding over 20 mph; fleeing and/or eluding police; any other felony driving convictions. Driving records that result in permanent disqualification from driving duties: More than three DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or refusing to test for entirety of driving history; more than three driving with a suspended/revoked license; hit and run resulting in bodily injury or death; manslaughter/felony death by motor vehicle; Due to state‑specific reporting requirements in our driver management system, we are not currently able to enroll California Driver’s License holders as authorized drivers. You'll be a great fit for the Seattle Y if you Thrive on working in a collaborative environment. Are very adaptable. Have high ownership and strong work ethic. Are a great problem solver who can think on your feet. Truly enjoy being of service to people. Like being part of a team that cares about one another as people and enjoy working together. Want to know that the work you do contributes to building a better, stronger community for all. Our Mission Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body. Our Values Respect Responsibility Honesty Caring Passion for Excellence Equal Opportunity Employer YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. We are a drug & alcohol‑free workplace. We participate in the Federal E‑Verify system. All job offers are contingent on the results of a background check in accordance with Washington’s Fair Chance Act. #J-18808-Ljbffr YMCA of Greater Seattle