Eastside Home Care Leader: Supervisor & Case Manager

Home Care Supervisor - Case Manager Eastside (Bellevue–Kirkland Territory) About the Organization: Since 2004, Fedelta Home Care has been proudly serving families and individuals throughout Portland, Oregon and King, Pierce, Snohomish, and Kitsap counties in Washington. We are a trusted leader in the healthcare community offering in‑home companionship care, care management and in‑home nursing care services. Our company vision is to provide outstanding care, no exceptions! We are devoted to the care and comfort of the families we serve. Are you a passionate leader committed to making a difference in the lives of others? Join our dynamic and compassionate team as an In‑Home Care Supervisor! Our company has grown, and we are now seeking a dedicated individual to oversee the Eastside (Bellevue‑Kirkland Territory) client‑caregiver caseload located in our Northgate Office. At Fedelta Home Care, we provide exceptional in‑home care services that allow clients to live with dignity and independence. Our supervisors are the heart of our operations, ensuring the highest quality of care while empowering our caregivers to excel. What You'll Do Supervise and coordinate caregivers within the assigned caseload Schedule caregivers to meet client needs and coverage requirements Support caregiver recruitment in partnership with HR Conduct caregiver performance reviews and annual evaluations Complete client assessments and oversee new starts of care Address caregiver concerns, performance issues, and disciplinary actions Audit billing and caregiver time‑keeping for payroll accuracy Assist with caregiver orientation and training programs, partnering with HR Maintain accurate, timely client documentation Respond to client and family concerns and resolve issues Conduct home visits, check‑ins, and satisfaction surveys Complete incident reports within 24 hours and escalate as needed Participate in community outreach, marketing events, and partnerships Provide on‑call coverage for assigned caseload, including after‑hours support Compensation Salary: $75,000–$80,168 per year, depending on experience. Why Join Us? Comprehensive medical, dental, and vision insurance available on the 1st of the month following hire Employer‑paid basic life insurance and AD&D policy Wellness coaching, discounts, and rewards through Perks at Work Commuter benefits Mileage reimbursement PTO eligible after 90 days Annual Health and Wellness stipend 9 observed paid holidays 401(k) with generous employer match and immediate vesting Scholarship program Quarterly bonus incentive program Free onsite parking Good coffee and snacks available any time in the office What We're Looking For Prior supervisory or management experience in home care, healthcare, or a related field Strong communication, organizational, and problem‑solving skills with the ability to manage multiple priorities Compassion, a commitment to providing outstanding care and support to clients and caregivers alike Flexibility and willingness to travel locally within the region (King County or the Eastside) A valid driver's license, active car insurance, and willingness to undergo an MVR background check Position Requirements This position requires strong team‑building and cross‑collaboration skills. It involves training, mentoring, and developing team members in new processes and workflows. Candidates must possess strong time‑management, strategic thinking, and critical thinking abilities. They must exercise discretion and decision‑making on matters of significance that impact business operations. The role demands working in a high‑pressure, fast‑paced environment, handling ambiguity, prioritizing appropriately, and adapting quickly to change. Candidates should maintain strict confidentiality of employee and proprietary company information. Supervisory Responsibilities: Provide direct supervision, training, and coaching of assigned caregivers within the caseload. Escalated matters of significance are referred to Lead or Director. Education and/or Experience High school diploma or equivalent; associate degree in a related field preferred Previous experience in healthcare, home care, or human resources with an emphasis in regulatory compliance highly desired General understanding of WAC, RCW, Medicaid and Department of Health Audits strongly preferred but not required Any other related experience and/or training; or equivalent combination of education and experience Certificates, Licenses, or Registrations Valid driver's license, satisfactory driver abstracts, and proof of auto insurance required Successful completion of pre‑employment and ongoing background checks CNA, HCA, CCM, LSW or LMSW preferred but not required Computer Skills Advanced computer skills and demonstrated experience in Microsoft Office Suite (Word, Excel, Outlook). Experience with or the technical aptitude to use health care programs is required. Full‑Time Exempt Equal Employment Opportunity Statement At Fedelta Home Care, we value a diverse and inclusive workforce. We are committed to providing equal employment opportunities to all employees and applicants, and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, familial relationship/status, expunged juvenile record, marital status, protected veteran status, status as a victim of domestic violence, sexual assault, harassment, or stalking, off‑duty tobacco use, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr Fedelta Home Care