Bilingual Resident/Hospitality Ambassador (English/Spanish)

Resident/Hospitality Ambassador

Beth Abraham Center is hiring a Resident/Hospitality Ambassador in Bronx, NY.

Must have a background in hospitality

Bilingual English/Spanish

Duties:

• Welcomes new Residents & their families to ensure a smooth, hassle-free move.
• Coordinate with housekeeping to ensure resident rooms are clean.
• Introduces new Residents & their families to life in our "Home" and shows them around the Facility.
• Coordinates between new residents & unit managers to ensure their quick evaluation upon arrival.
• Follows up within three days of arrival to ask "How are you doing and what can we do to make it better/easier for YOU"
• Makes three rounds per day on every floor to discuss Residents' needs and concerns.
• Maintains a daily log with questions, concerns and issues raised; and any follow up steps taken.
• Submits logs to the Director of Resident Quality daily.
• Assists Residents with the discharge process & follows up the next day.
• Help where help is needed, be a team player and assist in any problem area.

Requirements:

• Demonstrate passion & enthusiasm to work with elderly Residents
• Min. - high school diploma or equivalent.
• Experience in LTC Community Relations policies a plus
• Excellent interpersonal & communication skills
• Ability to multi-task as well as stay on task & concentrate with constant interruptions

About us:

Beth Abraham Center for Rehabilitation and Nursing is a 448-bed rehabilitation and skilled nursing facility with impressive Resident and family satisfaction ratings. A vital part of the Bronx community, the facility has a long history of providing a warm and nurturing environment, allowing each resident to get stronger, healthier, and happier. Our staff is committed to ensuring the highest quality of life for all our residents. We want them to leave Beth Abraham Center with dignity and independence. Beth Abraham Center is a proud member of the Centers Health Care continuum.

Equal Opportunity Employer M/F/D/V