Customer Engineer

Pay Range : $24 to $25/hr on W2 (This pay includes mileage)

Must have own Vehicle and comfortable using it

Job Description:
As a Field Service Technician, you will: represent the Client brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolve task-related problems in straightforward situations, emphasizing manual skills.

Any specific industry experience you hope this candidate has? Previous fieldwork experience. Experience with ATMs is a plus, but not required or expected. Is good at troubleshooting problems and is capable of fixing mechanical devices.
List the 3 most important skills/qualifications you MUST see in your candidates? The candidate has to have reliable transportation. Has basic mechanical skills (can take apart and reassemble electronic devices). Is capable of performing work independently, and is well-versed in using smartphones.

Here are some of the tasks that our field service technicians do each day:
• Perform minor maintenance, repairs, and component replacement at the module level.
• Maintains parts inventory and related records.
• Provides status reports throughout the service repair.
• Diagnose problems based on the information provided in the call and through the error logs on the ATM.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Practices security safety procedures when working with ATM's and or within a financial institution.
• Complete client-specific Training and certifications.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:
• May require bending/squatting, walking/standing /sitting for prolonged periods.
• May require prolonged travel based on your service area.
• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• You may be required to work on rotating shifts, nights, and or weekends.

Basic Qualifications:
• High School Diploma or equivalent, 0-1 years of related experience.
• Reliable transportation.
• A smartphone to receive work orders on and access support documentation. Android or iPhone.
• Have basic tools: Tools are not supplied. #1 and #2 flathead and Philips screw drivers are the most common.

Required Availability, Experience, and Skillset:
• Must have the ability to work a flexible schedule, including nights, weekends, overtime, flex shifts, and on-call.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Preferred Qualifications:
• An associate degree is preferred.
• Previous experience with clients or similar equipment is preferred.


About Lancesoft:

Lancesoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

EEO Employer:
Lancesoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.