Salesforce Business Analyst / Product Owner

Role Description

As a Salesforce Business Analyst / Product Owner, you will serve as the bridge between business stakeholders and technical teams. You will be responsible for defining product requirements, managing backlogs, coordinating stakeholders, supporting delivery execution, and ensuring solutions are properly documented and validated. You will work closely with business users, project managers, developers, QA analysts, and leadership teams to deliver high-quality solutions that align with business goals and customer needs.

NOTE: We are only accepting applicants with Salesforce experience.

Responsibilities

• Gather, analyze, and document business requirements through stakeholder interviews, workshops, and discovery sessions.
• Translate business objectives into user stories, acceptance criteria, process flows, and functional requirements.
• Manage and prioritize the product backlog based on business value, dependencies, and delivery timelines.
• Facilitate backlog refinement, sprint planning, and requirements grooming sessions with development teams.
• Ensure requirements, dependencies, stakeholders, and testing plans are aligned before development begins.
• Coordinate with cross-functional teams to support project readiness and successful delivery.
• Serve as the primary liaison between business stakeholders and delivery teams.
• Communicate project status, risks, dependencies, and decisions to stakeholders and leadership.
• Support development teams by providing business context, requirement clarification, and decision-making assistance throughout implementation.
• Create and maintain project documentation, business process documentation, requirements artifacts, and decision logs.
• Track project progress, milestones, risks, and blockers while supporting delivery reporting activities.
• Define test scenarios and business validation criteria for new functionality and enhancements.
• Collaborate with QA teams to ensure requirements are properly mapped to test cases.
• Support User Acceptance Testing (UAT) planning, execution, and validation.
• Validate delivered solutions against documented requirements and acceptance criteria.

Qualifications

• 5+ years of experience as a Business Analyst, Product Owner, Technical Project Manager or similar role supporting software delivery initiatives.
• Experience working with Salesforce platforms, including Commerce Cloud, Sales Cloud, Service Cloud, Experience Cloud, or related Salesforce solutions.
• Strong experience gathering, documenting, and managing business and functional requirements.
• Proven ability to write detailed user stories, acceptance criteria, workflows, and process documentation.
• Experience managing product backlogs within Agile delivery environments.
• Familiarity with Agile methodologies, Scrum ceremonies, and software development lifecycles.
• Experience using Jira, Confluence, Azure DevOps, or similar project management and collaboration tools.
• Strong stakeholder management and communication skills.
• Ability to facilitate meetings, workshops, and requirements-gathering sessions.
• Excellent organizational skills with strong attention to detail.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

Requirements

• Salesforce certifications such as Salesforce Administrator, Business Analyst, or Product Owner-related credentials.
• Experience working in consulting, agency, or client-facing environments.
• Experience supporting eCommerce, digital experience, or customer-facing platforms.
• Scrum Product Owner (CSPO), Scrum Master, or Agile certifications.
• Experience supporting User Acceptance Testing (UAT) and release management processes.

Remote Work

This position qualifies for remote work anywhere in the United States.