Assistant Area Manager - Guest Experience

Hersheypark Guest Experience Leader

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

This position is responsible for leading the daily Guest Experience operations and performing department training in order to provide greater continuity of service at Hersheypark. This position participates across the department for Guest Experience duty shifts and supports their focus area's Managers.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties:

• Experience operations by monitoring staffing levels and assigning staff to adapt to business needs. Direct and coach employees for Hersheypark, ZooAmerica, and Sweet Lights.
• Serve as Manager on Duty for the department and respond to guest and staff escalations. Provide coverage for Guest Experience SweetCore Supervisor shifts as needed.
• Provide training for the Hersheypark Guest Experience department employees while providing feedback to department leaders on ways to improve content and programming.
• Assist with guest recovery by maintaining a presence within the Guest Experience department and handling escalated issues.
• Lead off-season daily operations and assist with creating training components under department leadership's direction to prepare for in-season operations.
• Monitor labor and expenses with organizational audit standards to secure all company assets. Perform other duties as assigned.

Qualifications:

• Minimum of 2 years of related experience.
• Industry Experience - Amusement Park, Hospitality/Tourism
• Minimum of 1 year supervisory experience.
• 18 years of age or older.
• Must have a valid Drivers' License
• Bachelor's degree
• Relevant work experience can be substituted for education - 3 years

Knowledge, Skills, and Abilities:

• Skilled in the use of Microsoft Office applications, Google Suite, and Windows.
• Proficient working with details on a daily basis for prolonged periods of time.
• Knowledgeable in ticketing systems.

Job Demands:

• Climbing Ladders Occasional (<33%)
• Reaching Forward Frequent (34-66%)
• Climbing Stairs Occasional (<33%) (20ft maximum height)
• Lifting Occasional (<33%) (20lbs maximum weight)
• Reaching Overhead Occasional (<33%)
• Finger Dexterity Frequent (34-66%)
• Hand/Eye Coordination Frequent (34-66%)
• Stooping Occasional (<33%)
• Bending Occasional (<33%)
• Sitting Frequent (34-66%)
• Standing Frequent (34-66%)
• Walking Frequent (34-66%)
• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Must be able to speak and read the English language.
• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).
• The position is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gasses, or poor ventilation.
• The position is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
• The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
• The position is subject to extreme heat. Temperatures above 100 for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
• The position is subject to extreme cold. Temperatures typically below 32 for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
• The position is subject to both environmental conditions. Activities occur inside and outside. The position is subject to outside environmental conditions. No effective protection from the weather.
• The position is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
• Work shifts may involve long hours, depending upon operational schedules and demands of job responsibilities. Must be able to work a flexible schedule, including weekends and holidays, based on the operational needs.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.