Lead Spa Concierge - Front Desk

Passion Meets Purpose at Woodhouse

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being.

As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Primary Responsibilities:

• Being a steward of the Woodhouse brand.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls, and listens to our guests' needs to schedule appointments or provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention by scheduling the guest's next appointment during checkout and promoting the recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.
• Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.
• Must be able to work well with other Team Members, Managers, and interact with our guests.
• Regular and consistent attendance is required to perform the essential functions of this position.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.

Qualifications:

• High school diploma or equivalent required.
• Ability to work in a fast-paced environment and maintain professionalism.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role, front-office operations, or retail sales experience required.
• Proven track record of driving sales goals and initiatives, including retail sales.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience preferred.

• Classification: Full Time
• 32-40 hours
• Saturday or Sundays Required

Physical Demands:

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.

Compensation: $17.00 - $18.00 per hour