Director of Operations

The Director of Operations coordinates across all teams at Rosetta to ensure seamless execution of service and vision. Responsibilities Oversee the direction of business and ensure adherence to the brand and long‑range goals to drive revenue growth. Guide and support each department for optimum coordination and collaboration. Keep the physical building in good working condition and maintain compliance. Ensure the business stays in compliance with all regulatory entities. General Duties Sales & Marketing Understand macro and micro issues impacting business volume. Initiate sales and marketing campaigns to support brand and revenue growth. Provide regular guidance to the event sales and marketing teams. Ensure sales and marketing teams work collaboratively with food and beverage teams to execute campaigns. Propose and execute operational changes to drive profits. Direction of Work Maintain regular meetings with departments and ownership. Oversee human resource systems and processes. Audit systems and platforms to ensure effective operation and team execution. Provide ongoing support and training for all management. Ensure that the quality of product and service is up to par at all times. Financials Manage cash flow by forecasting capital purchases and business operating needs. Provide necessary information to the accounting team for tax filing and reporting. Review period‑end reports to identify areas for improvement across departments. Prepare quarterly financial reports for ownership and management. Synthesize this information to make informed operational decisions. Building Management Coordinate to ensure the building is clean and in good repair at all times. Ensure each department has adequate supplies and equipment, using systems to prevent loss, damage and breakage. Address short‑term and long‑term maintenance issues. Ensure the ambiance of the hall is up to par at all times. Compliance Provide information to the accounting team for insurance and benefit compliance. Ensure required inspections occur and address any infractions. Address any employment‑related claims. Renew all licenses and insurance policies. Requirements Onsite work 40 to 50 hours per week. Availability to work nights, weekends, and holidays. Familiarity with industry‑standard operating platforms: Google Suite, Adobe, POS, payroll, QuickBooks, Meta Business, etc. Experience in multi‑outlet operations, food halls, or hotels. #J-18808-Ljbffr