Director of Restoration Operations & Environmental Compliance

Job Description

Job Description

Lead the Engine of Our Restoration Business

Step into a senior leadership role directing the full lifecycle of restoration services—water, fire, mold, and environmental projects—while elevating safety, quality, and profitability. You’ll own day-to-day field execution, optimize systems, guide high-performing teams, and partner with ownership on long-range growth. Your deep restoration expertise, mastery of Xactimate, and strong industry network (ideally a book of business) will accelerate results from the first week.

What a Typical Week Looks Like

• Guide field operations across mitigation and remediation projects, ensuring precision, speed, and adherence to IICRC standards and company SOPs.
• Own project financials—approve and refine estimates, track budgets and margins, and drive profitable outcomes from kickoff through closeout.
• Resolve escalations with adjusters, clients, and subcontractors; run QA/QC on complex or high‑risk scopes.
• Champion environmental compliance (a signature differentiator): asbestos/lead protocols, IAQ, hazardous waste handling, containment, PPE, and safety training.
• Mentor project managers, coordinators, and technicians; design certification pathways and technical training.
• Manage scheduling, dispatch, resource allocation, and job flow to remove bottlenecks and increase throughput.
• Collaborate directly with ownership on strategy, staffing plans, forecasting, and KPI reporting.

Compensation & Benefits

• Salary: $80,000 – $120,000
• Medical, dental, vision contributions
• 401(k) with company match
• PTO increases with tenure
• Paid continuing education and certifications
• Performance‑based bonuses tied to profitability and operational KPIs

Additional Benefits

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

What You’ll Drive

• Operational leadership across mitigation, remediation, and environmental services
• Estimate excellence in Xactimate (reviewing Level 1–3 caliber work), scoping accuracy, and pricing discipline
• QA/QC rigor on technically challenging jobs
• Safety programs, PPE compliance, and hazard‑specific training
• Client, adjuster, and partner relationships that expand revenue—ideally leveraging your book of business
• Continuous improvement initiatives that sharpen systems and outcomes

Qualifications

• 7+ years restoration industry experience with leadership responsibilities
• Multiple IICRC certifications (WRT, ASD, FSRT, AMRT, OCT, CCT, etc.)
• Strong Xactimate experience ; Xactimate Level 1–3 certification preferred
• Proven track record managing profitable jobs and optimizing margins
• Experience overseeing complex or multi‑market restoration operations
• Deep knowledge of insurance workflows, adjuster communication, and documentation best practices
• Valid driver’s license; ability to pass background and drug screening.

What You’re Great At

• Leadership / People Management
• Labor Management Systems Knowledge
• Supervisory Experience
• Production Optimization
• Recruiting
• Coaching and Mentoring Experience
• Operational Metrics & KPI Management
• Operational Risk Management
• Production Planning & Scheduling
• Supply Chain Management
• Scheduling Experience
• High-level Operations Analysis
• IICRC Certifications
• Xactimate

Why This Role

Your leadership will directly shape outcomes for customers in crisis and a team hungry to grow. We invest in your development, celebrate high performance, and give you the autonomy and tools to build a best‑in‑class restoration operation.