Bilingual Early Intervention Service Coordinator (Spanish/Haitian Creole)

Position Summary

Optimal Care Services is seeking a Service Coordinator to serve as the primary point of contact for families of infants and toddlers (birth to 3 years) enrolled in the Early Intervention Program. We believe all children are capable of learning and achieving, and as a Service Coordinator, you will guide families through the EI process, ensure timely access to services, and empower families to advocate for their child's developmental needs.

Key Responsibilities

• Serve as the primary point of contact for assigned families throughout the EI process
• Coordinate and facilitate IFSP meetings, ensuring family priorities are addressed
• Monitor service delivery to ensure all authorized services begin within required timelines
• Educate families on their rights, available services, and the EI process
• Connect families with appropriate evaluators and service providers
• Maintain regular contact with families to address questions and concerns
• Collaborate with providers, EIOD, and other team members
• Complete all required documentation in NYEIS/EI-Hub accurately and timely
• Support families through transition planning to preschool services
• Advocate for families and help them navigate the service system

Qualifications and Requirements

• Bachelor's Degree in Social Work, Psychology, Education, or related Health and Human Service field required
• Must complete Introductory Service Coordination Training to be hired
• Knowledge of child development and early intervention services
• Strong organizational and case management skills
• Excellent communication and interpersonal abilities
• Ability to work with diverse families from various cultural and linguistic backgrounds
• Proficiency with computer systems and documentation
• Bilingual Spanish or Bilingual Haitian-Creole highly preferred
• American Sign Language a plus

Work Model

In-person, Monday-Friday, 8:00 AM - 4:00 PM. Eligible for one remote day per week after completing one month of employment.