People Operations Coordinator

Job Description

Job Description

The People Operations Coordinator is a critical hire on our growing People team. This role will play a critical part in employee experience, owning our onboarding program end-to-end, keeping our HR operations running smoothly, and providing hands-on support across talent acquisition, payroll/benefits administration, and people programs. You will work closely with the Manager, People Operations and the Payroll & Benefits Specialist and will be the first point of contact for employees on day-to-day HR questions.

Over the course of the next 3 – 6 months, this role will also actively support our Talent Acquisition team — scheduling interviews, coordinating with candidates, and managing offer logistics.

Onboarding & New Hire Experience

• Own the end-to-end onboarding process for all new hires from signed offer letter through orientation
• Design and maintain the new hire and onboarding journey (Day 1 – 90)
• Coordinate all orientation logistics: IT setup, badge access, workspace prep, welcome materials, in collaboration with other team members
• Facilitate new hire orientation sessions, partnering with department leads and the Quality training team
• Track onboarding completion metrics and new hire 90-day retention data; reporting to People Operations Leadership quarterly
• Continuously improve the onboarding experience based on new hire feedback

HR Operations & Administrative Support

• Maintain employee records and ensure accuracy in HR systems (HRIS implementation in progress — will be a key user and admin)
• Support the Payroll & Benefits Specialist with data entry, enrollment processing, and employee inquiry routing
• Manage HR inbox — triage and respond to employee questions on benefits, policies, leave, and general HR matters
• Process employment verifications, status change forms, and offboarding paperwork
• Support compliance documentation and file management
• Support front desk operations as needed, which would involve greeting guests and vendors and managing the guest experience, answering phones, restocking break room supplies, etc.
• Support immigration compliance by maintaining and auditing employee immigration files, tracking key filing deadlines, and document expiration dates.

Culture & People Programs

• Support the coordination of company-wide people programs and events (Development Month, engagement surveys, recognition programs)
• Help maintain the company intranet/communication channels with HR content and policy updates
• Serve as a culture ambassador — reinforce our values through every employee touchpoint

Talent Acquisition Support (First 6 Months)

• Coordinate interview scheduling across multiple hiring managers and candidates
• Support coordination of candidate travel and onsite interview logistics
• Manage candidate communication and status updates throughout the hiring process as needed
• Manage the interview and hiring process for all Staffing Agency candidates
• Support reference checks

Required

• 1+ years of experience in HR, People Operations, or a related administrative/coordinator role
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously
• Excellent written and verbal communication skills — you are the first impression of our HR team
• High attention to detail and discretion when handling confidential employee information
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); comfort learning new systems quickly
• Demonstrated customer-service orientation — you show up for employees and follow through

Preferred

• Experience in a manufacturing, healthcare, pharma, or regulated environment
• Familiarity with an ATS or HRIS platform (experience with a system implementation is a plus)
• Exposure to onboarding program design or talent coordination
• SHRM-CP or aPHR in progress or interest in pursuing HR certification

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.