Claims Service Representative

POSITION TITLE Claims Service Representative STATUS Exempt COMPENSATION RANGE 42,000 – 48,000 annually LOCATION Based out of our beautiful West Creek Office located at 12580 West Creek Pkwy, Richmond VA 23238. Office Hours: Monday – Friday, 8:00 AM – 4:30 PM. Hybrid schedule offered: in office 3 days a week, work from home 2 days a week after training and probationary period is completed. REPORTS TO Claims Process and Support Manager POSITION SUMMARY The CSR handles windshield claims, rental cars dispatching of claims, maintaining drive‑in appointment schedules, and processing salvage vehicles. PRIMARY DUTIES Answer phone calls to enter new claims and answer customer questions Maintain the glass rental help desk Evaluate and determine claim assignments Ensure customers are receiving best possible customer service Verify and pay towing claims Set up car rentals with appropriate rental firms and pay rental invoices Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs Maintain salvage programs and record/process salvage titles Assist with mail in the unit Back up other CSRs ADDITIONAL DUTIES Provide management reports monthly All other duties as assigned by the supervisor MINIMUM EDUCATION High school diploma or equivalent Previous claims experience MINIMUM SKILL QUALIFICATIONS Previous experience with online and standalone computer systems Proven customer service skills Dependable Excellent oral and written communication skills Strong organizational skills Strong computer skills: Word and Excel High level of initiative/motivation Excellent attention to detail and time management Able to multi-task, prioritize and organize with limited supervision Ability to build rapport quickly PREFERRED QUALIFICATIONS INS Insurance courses AIC Insurance courses BENEFITS At VA Farm Bureau we provide an exceptional benefits package including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent paid time off (PTO) plan and more. EEO STATEMENT Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment, without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation, or veteran status. #J-18808-Ljbffr Virginia Farm Bureau