Customer Service Representative

Customer Service Representative (CSR) – Fix-It 24/7 Location: 100% In-Office – 16360 Table Mountain Parkway, Golden, CO 80403 Pay: $18/hour + Commission & Bonuses (Average $28+/hr. in 2025!) Schedule: Full-Time | 40 hours/week | Must be available Saturdays (7:00 AM – 4:00 PM) Who We Are At Fix-It 24/7, we’re not your typical call center—we’re a high-energy, team-first environment where we work hard, win together, and have fun doing it. From office competitions and prizes to rotating DJs and team events, we believe in creating a workplace people actually enjoy coming to. If you’re looking for a career—not just a job—with a company that invests in you, this is it. The Opportunity As a Customer Service Representative, you are the first impression of our company and a key part of our success. You’ll help customers by answering calls, understanding their needs, and scheduling service with urgency and care. This role is perfect for someone who thrives in a fast-paced environment, enjoys helping people, and wants to earn more through performance-based incentives. What You’ll Do Answer inbound calls from new and existing customers Schedule service appointments efficiently and accurately Make outbound calls to follow up and generate additional opportunities, and schedule maintenance to our membership clients Get clients involved in our membership Provide a high level of customer service on every interaction What We’re Looking For Strong communication skills (verbal & written) Excellent phone presence and active listening skills Ability to multitask and stay organized in a fast-paced environment Positive attitude and team-oriented mindset Reliable and punctual Preferred Trade experiance Requirements High school diploma or equivalent Must pass a background check and pre-employment drug screen Ability to work in-office in Golden, CO Must be available to work Saturdays (7 AM – 4 PM) Flexible scheduled with then the Saturday requirement Compensation & Benefits $18/hour + commission, bonuses, and incentives Top performers averaged $28+/hour in 2025! Medical (including a fully company-paid option), dental, vision, and life insurance 401(k) with company match Paid Time Off: 40 hours PTO 48 hours sick time 8 hours PTO during your birthday month 6 paid holidays Why Join Fix-It 24/7? We give you the tools, training, and support to succeed—and the opportunity to grow your career in a rapidly expanding company. If you’re competitive, motivated, and ready to be part of a team that wins together, apply today! Location: 100% In-Office, 16360 Table Mountain Parkway, Golden, CO 80403