SUPERVISOR CAREER & RESOURCE NAVIGATION

Job Description

Job Description

About the Role:

The Supervisor of Career & Resource Navigation plays a pivotal role in guiding individuals through career development and resource access to achieve their professional and personal goals. This position is responsible for overseeing a team that provides comprehensive career counseling, resource coordination, and navigation services to diverse populations. The role requires strategic planning to enhance program effectiveness, ensuring that clients receive tailored support that addresses their unique needs. The supervisor will collaborate with community partners, employers, and internal stakeholders to expand resource networks and improve service delivery. Ultimately, this position aims to empower clients by facilitating access to education, training, employment opportunities, and supportive services that foster long-term success.

Minimum Qualifications:

• Bachelor’s degree in Social Work, Human Services, Education, or a related field.
• Minimum of three years of experience in career counseling, resource navigation, or workforce development.
• Proven experience in supervising or leading a team.
• Strong knowledge of community resources, employment services, and career development principles.
• Excellent communication and organizational skills.

Preferred Qualifications:

• Master’s degree in a related field such as Counseling, Social Work, or Public Administration.
• Experience working with diverse populations including underserved or at-risk groups.
• Familiarity with labor market trends and workforce development policies.
• Proficiency in data management systems and program evaluation tools.
• Bilingual abilities or experience working in multicultural environments.

Responsibilities:

• Lead, mentor, and manage a team of career and resource navigators to deliver high-quality client services.
• Develop and implement strategies to improve career navigation programs and resource accessibility.
• Coordinate with community organizations, employers, and educational institutions to build partnerships and expand resource offerings.
• Monitor and evaluate program outcomes, preparing reports and recommendations for continuous improvement.
• Provide direct support and guidance to clients facing barriers to employment or education, ensuring individualized service plans.

Skills:

The required skills enable the supervisor to effectively lead a team by providing clear guidance, support, and performance feedback, ensuring that client services meet high standards. Strong communication skills are essential for building partnerships with external organizations and advocating for client needs. Organizational skills facilitate the management of multiple projects, program evaluation, and reporting responsibilities. Preferred skills such as data management and bilingual abilities enhance the supervisor’s capacity to analyze program outcomes and serve a broader client base. Together, these skills ensure the supervisor can adapt to evolving workforce demands and deliver impactful career and resource navigation services.

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at View phone number on ziprecruiter.com for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.