Senior Support Engineer

Senior Support Engineer - TRACE

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Core Job Responsibilities (others may be added):

• Provide direct technical support to engineering and contractor customers using TRACE and other CDS tools
• Mentor other CDS Support engineers on technical issues, software questions, HVAC knowledge
• Acting as a subject matter expert for assigned systems and special assignments
• Assist with Product Development of TRACE by providing input to requirements, feeding VOC pipeline through support channels, etc.
• Train internal and external customers on new or yet to be released features. Develop new training video and in-person content.
• Collaborate with the CDS Sales team on initiatives to improve the customer experience
• Leverage internal software tools and AI models to improve productivity and accuracy of technical support, including creating and owning new tools
• Executing and planning regression tests, functional software/user-acceptance tests, and data tests
• Limited overnight travel is required.

Minimum Qualifications:

• Bachelor's Degree in Engineering, Physics, or related degree preferred with at least 5 years' experience in new product development, contract engineering, consulting engineering, MEP design, or building energy modeling
• Strong computer skills using MS Office Suite and other Windows programs required
• Excellent communication skills, both written and oral, are required
• Familiarity with BIM tools (i.e. Revit)
• Expert knowledge of HVAC products and systems
• Knowledge of commercial building construction industry is a plus
• Understanding of applied mathematics and numerical modeling techniques

• Experience in a customer-facing technical role

• Familiarity with building energy modeling tools

• Experience with AI models

• Knowledge of software limitations and capabilities related to technologies and design approaches used in real buildings

• Understanding of the software development process.

• Experience with Agile practices is desired

• Knowledge of AI-enabled development practices, building

Annual Base Salary Range or Hourly Base Pay Range:

$97,406.66 - $135,834.99

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.