Senior ServiceNow Developer

Senior ServiceNow DeveloperAs a Senior ServiceNow Developer at Kwik Trip, you will serve as a technical leader on our platform team, designing, configuring, extending, and delivering ServiceNow solutions that support our enterprise. You will join an established team of four developers (two senior, two junior) supporting a production instance spanning ITSM, ITOM, CSM, HRSD, SecOps, FSM, CMDB, and CSDM.A central focus of this role is our Reimagine project, through which we are reimplementing our ServiceNow platform back to baseline to reduce technical debt, improve maintainability, and align with out-of-the-box best practices. As part of Reimagine, our existing CSM capability will be upgraded to its successor products—Retail Service Management (RSM) and Retail Operations (RO). In this role you will also direct and collaborate with an offshore development team, ensuring quality and consistency of delivery, and mentor our junior developers to grow the team's overall capability.What You'll DoDesign and develop ServiceNow solutions using business rules, client scripts, UI policies, scripted REST APIs, Flow Designer/Integration Hub, and related platform capabilitiesDeliver the Reimagine effort by reimplementing existing capabilities to a clean, baseline-aligned state and minimizing customizations where out-of-the-box functionality can be usedUpgrade our existing CSM capability to the new RSM and RO products as part of Reimagine—from requirements through productionDesign, implement, and refine CMDB classes, identification and reconciliation rules, CMDB-related workflows, and CSDM-aligned service modeling to improve data quality and usabilitySupport ITOM capabilities (Discovery, Service Mapping, and Event Management) and their integration with CMDB and CSDMProvide technical direction to offshore and onsite development teams—reviewing designs and code, setting standards, coordinating work, and ensuring on-time, high-quality deliveryMentor and coach junior developers through code reviews, pairing, knowledge sharing, and guidance on ServiceNow best practicesBuild and support ITSM, ITOM, CSM/RSM/RO, HRSD, CMDB, and related capabilities in partnership with product owners and operations teamsTroubleshoot complex defects, performance issues, and integration failures; implement durable fixes and preventive controlsLead releases, testing, and deployment activities; support validation in sub-production and productionEstablish and maintain technical documentation, solution diagrams, and development standards for supported capabilitiesContribute to the technical roadmap for the ServiceNow platform, including standards for development, governance, and operational readinessPartner with security, infrastructure, and application teams on integrations, access patterns, and platform hygieneWhat We're Looking ForDegree in Computer Science preferred, or equivalent hands-on experience6+ years of professional hands-on ServiceNow development experience, including experience in a senior or lead capacityDemonstrated experience delivering ServiceNow products or major modules end to endExperience reimplementing or remediating instances toward baseline / reducing customization is a strong plusHands-on experience with CMDB and the CSDM frameworkHands-on experience with HRSD moduleHands-on experience with Service Portal / Employee Center / Knowledge ManagementExperience with ITSM, ITOM, and/or CSM modulesExperience leading or coordinating offshore/distributed development teamsProven ability to mentor and develop junior engineersStrong analytical skills, clear communication, and the ability to prioritize and lead work in a fast-paced operational environmentAbility to work onsite and collaborate effectively with a multi-developer remote and offshore teamEven Better If You HaveExperience implementing ServiceNow Retail Service Management (RSM) and/or Retail Operations (RO)ServiceNow certifications (for example, CSA, CAD, or implementation specialist credentials aligned to ITSM/CSM/HRSD/CMDB)Experience with Now Assist (or other AI/ML-assisted ServiceNow capabilities)Experience with Field Service Management (FSM) moduleExperience with SecOps workflows and security operations use cases on the Now PlatformFamiliarity with ITIL practices and how they map to ServiceNow processesExperience with DevOps pipelines and Git-based source control practices for ServiceNowWork schedule: Monday–Friday, daytime, onsite at our La Crosse campus.