IT Support Specialist

Job Description

Job Description

Position Overview

We are seeking a Senior Desktop Support Technician to join a small onsite IT team supporting a busy manufacturing environment. Due to increased project demands and growing IT support needs, this individual will play a key role in providing hands-on technical support for approximately 500 users and 200 devices.

The ideal candidate is a self-starter with strong troubleshooting abilities, excellent customer service skills, and a desire to learn and grow within a fast-paced manufacturing environment. This position requires someone who can work independently, quickly resolve technical issues, and effectively support end users while managing a high volume of support requests.

Key Responsibilities

• Provide onsite desktop support for approximately 500 end users in a manufacturing environment.
• Troubleshoot and resolve hardware, software, printer, and peripheral issues.
• Support Windows 10 and Windows 11 operating systems.
• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.
• Support Microsoft Office applications, Microsoft Teams, and other business-critical software.
• Manage and resolve incidents through the ticketing system, ensuring timely closure of support requests.
• Diagnose and resolve workstation performance, connectivity, and application issues.
• Work closely with a small IT team to support ongoing projects and daily operational needs.
• Escalate complex issues when necessary while maintaining ownership and communication throughout the resolution process.
• Assist with device deployments, upgrades, and refresh initiatives.
• Maintain accurate documentation of support activities and technical solutions.
• Deliver exceptional customer service and technical support to employees at all levels of the organization.

Required Qualifications

• Minimum 5 years of IT Support, Desktop Support, or End User Support experience.
• Experience supporting users in a complex enterprise environment.
• Strong hardware and software troubleshooting skills.
• Experience with Windows 10 and Windows 11 administration and support.
• Experience configuring and troubleshooting printers and end-user devices.
• Proficiency with Microsoft Office Suite and Microsoft Teams.
• Strong ticket management and incident resolution experience.
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• Strong problem-solving and analytical skills.

Preferred Qualifications

• Experience supporting a manufacturing environment with 250+ users.
• Associate's or Bachelor's degree in Information Technology or a related field.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft Certifications, or equivalent.
• Experience supporting multiple systems, business applications, and operational processes.

Desired Characteristics

• Self-motivated and proactive troubleshooting mindset.
• Strong sense of ownership and accountability.
• Eagerness to learn new technologies and grow professionally.
• Ability to prioritize effectively in a high-volume support environment.
• Collaborative team player with excellent interpersonal skills.
• Comfortable supporting users in a fast-paced manufacturing setting.

Job Type & Location

This is a Contract position based out of Clinton, IN.

Pay and Benefits

The pay range for this position is $27.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Clinton,IN.

Application Deadline

This position is anticipated to close on Aug 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.