Assistant Client Communication Specialist

Assistant Client Communications Specialist

MMA is looking for administrative support to help organize, manage, and deliver our client-facing employee benefit materials within the Communications Center of Excellence (COE). Team members must excel at time management, written and verbal communication in a technical environment. Candidates should consistently demonstrate a positive, professional and enthusiastic image, and be willing to adapt and embrace change involved with process workflows.

Phenomenal interpersonal communication, collaboration, organization, and time management skills are necessary for the role. A desire to support a growing team, while learning the process and industry. Enthusiasm and positive attitude, along with attention to detail, will help build trust of colleagues and ensure the Communications COE's success.

Essential Duties & Responsibilities:

• Process new project submissions create timelines, schedule management, and set up archives
• Collaborate with Comms COE team via phone or webinar to confirm meetings, gather details, and special projects
• Interact with internal colleagues to educate client service teams on Comms COE capabilities
• Foster and build relationships with internal teams and Comms COE colleagues
• Quality assurance spot checking, conducting audits, and minor edits to material
• Project status tracking/reporting
• Complete print requests
• Conduct daily backup of database
• Send client satisfaction surveys
• Assist with building audio library and preparations of OE Brainshark recordings
• With training, be available to assist with bi-lingual OE presentations (virtual or in-person)

Requirements:

• Desire, initiative, and flexibility to handle multiple requests at once while working independently
• Accountable, responsible, and consistent; able to thrive in a team environment
• Solid understanding of MS Office is a must; InDesign and photo-editing software is a plus
• Excellent communication (oral and written) and presentation skills
• Outstanding organizational and planning abilities
• Strict attention to detail
• BS/BA or comparable work experience preferred
• Spanish reading, writing and speaking ability is a plus

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs.