User Support Analyst - W2 Only, No 3rd Party

Role: User Support Analyst

Location: Scottsdale AZ (Onsite)

Duration: 4 months, Contract-2-Hire

Pay rate: $40-50/hour W2 Only, client does not allow C2C

Job summary:

The User Services Analyst provides end-user support for technical issues and supports the IT Infrastructure/Systems.

Key responsibilities:

• Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment and other IT related systems
• Create and manage user accounts and access
• Perform Office 365 and network administration
• Assist in IT Asset Management to ensure accurate inventory records
• Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
• Create knowledge base articles, checklists, procedures, and end-user training

Required skills:

• Office 365 Administration
• Microsoft Office Experience
• Active Directory Experience
• Exchange Server/ Exchange Online Experience
• Networking – Router, Switch, Firewall, AP Etc. Experience Preferred
• Mobile Device Management Experience
• AV Equipment/Video Conferencing Solutions Experience
• Experience with Windows OS, MAC OS, iOS, Android

Please send resume ASAP.