Client Care Supervisor, Kings Inn Family Shelter

Job Description

Job Description

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth.  CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.  Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

The Kings Inn Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility.  It provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families.  The two story facility has rooms of various sizes, common areas and provides on-site security and social services.

Position: Client Care Supervisor

Reports To: Vice-President

Location: Queens, NY

What The Client Care Supervisor Does:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Plan and organize program activities to maximize program contract's goals and performance targets.
• Provide training and support to staff and team members regarding psychoeducation, mental health assessments and other techniques (i.e., motivational interviewing).
• Develop and implement quarterly training sessions for the continued education and professional development of shelter staff.
• Serve as a liaison and develop linkage agreements with other community-based organizations and local mental health service providers, as necessary.
• Motivate, coach and counsel direct reporting staff to excel.
• Ensure that all direct reporting staff completes all necessary documentations including ILPs and referrals to providers as required.
• Ensure that all client charting documentation is up-to-date and reflects services provided such as service plans, re-certifications and psychiatric assessments.
• Assist with the development of program content to address residents needs related to housing, substance abuse treatment, mental health and employment.
• Provide assistance, interventions and follow-up in regards to critical incidents with clients.
• Encourage teamwork among direct reporting staff as well as among peers.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
• Administer constructive discipline to direct reporting staff, as needed.
• Monitor clients' progress toward their goals (dates achieved) and document via progress notes.
• Review all documentation related to clients' progress for accuracy, completeness, and clarity.
• Review and sign time sheets.
• Prepare performance appraisals for directed reporting staff.
• Conduct chart auditing of client files (i.e., paper and electronically).
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
• Lead and participate in administrative and staff meetings as requested.
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
• May prepare marketing materials for the program.
• May reach out and market the program to the community in order to recruit clients.
• May prescreen clients over the telephone for eligibility and may schedule intake appointments.
• May conduct initial intake or assessment of clients and/or clients' families and periodic reassessments.
• May have direct client service/program responsibilities in addition to the above.
• May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
• Task may be modified, expanded and/or assigned over a period of time.
• Ability to be on call and work some holidays.

Minimum Education/Experience Required:

• Licensed Clinical Social Worker (LCSW)

Other Requirements:

• Complete pre-employment requirements such as the State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services prior to start of employment.
• TB test required.
• Ability to maintain clearances throughout the duration of employment.
• Required to become First Aid/CPR certified.
• Required to become certified in overdose prevention.

Compensation : $80,000-$90,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: - Full-time (35 hours per week) 
Benefits : CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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