Client Care Supervisor

Client Care Supervisor Veterinary Hospital We are seeking an experienced Client Care Supervisor to lead our Client Care & Coordinator Team. This role oversees daily front desk operations, supports client communication, and ensures an exceptional experience for both clients and patients. If you thrive in a fast-paced veterinary environment and enjoy mentoring a team, we'd love to hear from you! Schedule: Five 8-hour shifts or four 10-hour shifts Compensation: $26-$30 Depending on Experience Responsibilities: Supervise the Client Care team, including hiring, training, coaching, and performance management Communicate confidently using practical veterinary knowledge to support scheduling, triage, and client instructions Maintain department workflows and quality standards Create and manage schedules to ensure full coverage at all times Facilitate communication between Client Care and all hospital departments Audit patient check-in records for accuracy and quality control Resolve high-level client or doctor concerns after initial team attempts Lead team meetings and follow up on action items Motivate and support staff to deliver excellent service Participate as part of the hospital leadership team and contribute to process improvements Manage the department's approved budget Requirements: High school diploma or equivalent (Associate's in business, vet tech, or related field preferred) 2+ years of supervisory experience 3+ years in a general practice veterinary setting or 1+ year in specialty/referral/emergency Strong customer service, communication, and leadership skills Comfortable with technology, phone systems, and software (EzyVet experience is a plus) Detail-oriented, organized, and able to multitask Working knowledge of veterinary terminology Physical Requirements: Reliable attendance Ability to lift up to 40 lbs Ability to stand, walk, bend, and reach during an 8+ hour shift Ability to work nights, weekends, and holidays as needed Flexibility with schedule to support front desk coverage Visual/auditory ability to communicate effectively Ability to maintain a clean hospital environment, including occasional waste cleanup Benefits: 3 weeks paid time off Paid sick leave (NY State compliant) Medical, dental, and vision insurance Short- & long-term disability Life insurance 401(k) with employer match Annual uniform allowance 75% employee pet discount Holiday double pay If you're ready to lead a compassionate, client-focused team in a dynamic veterinary environment, we encourage you to apply!