Client Care Supervisor

Client Care Supervisor – Veterinary Hospital

We are seeking an experienced Client Care Supervisor to lead our Client Care & Coordinator Team. This role oversees daily front desk operations, supports client communication, and ensures an exceptional experience for both clients and patients. If you thrive in a fast-paced veterinary environment and enjoy mentoring a team, we'd love to hear from you!

Schedule:

• Five 8-hour shifts or four 10-hour shifts

Compensation:

• $26-$30 Depending on Experience

Responsibilities:

• Supervise the Client Care team, including hiring, training, coaching, and performance management
• Communicate confidently using practical veterinary knowledge to support scheduling, triage, and client instructions
• Maintain department workflows and quality standards
• Create and manage schedules to ensure full coverage at all times
• Facilitate communication between Client Care and all hospital departments
• Audit patient check-in records for accuracy and quality control
• Resolve high-level client or doctor concerns after initial team attempts
• Lead team meetings and follow up on action items
• Motivate and support staff to deliver excellent service
• Participate as part of the hospital leadership team and contribute to process improvements
• Manage the department's approved budget

Requirements:

• High school diploma or equivalent (Associate's in business, vet tech, or related field preferred)
• 2+ years of supervisory experience
• 3+ years in a general practice veterinary setting or 1+ year in specialty/referral/emergency
• Strong customer service, communication, and leadership skills
• Comfortable with technology, phone systems, and software (EzyVet experience is a plus)
• Detail-oriented, organized, and able to multitask
• Working knowledge of veterinary terminology

Physical Requirements:

• Reliable attendance
• Ability to lift up to 40 lbs
• Ability to stand, walk, bend, and reach during an 8+ hour shift
• Ability to work nights, weekends, and holidays as needed
• Flexibility with schedule to support front desk coverage
• Visual/auditory ability to communicate effectively
• Ability to maintain a clean hospital environment, including occasional waste cleanup

Benefits:

• 3 weeks paid time off
• Paid sick leave (NY State compliant)
• Medical, dental, and vision insurance
• Short- & long-term disability
• Life insurance
• 401(k) with employer match
• Annual uniform allowance
• 75% employee pet discount
• Holiday double pay

If you're ready to lead a compassionate, client-focused team in a dynamic veterinary environment, we encourage you to apply!