Vice President of Customer Success
Confidential
Vice President of Customer Success
About the Company
Innovative provider of lien resolution services for personal injury clients
Industry
Consumer Services
Type
Privately Held
Founded
2018
Employees
51-200
Specialties
- lien resolution
- subrogation
- and personal injury
- personal injury
- mass tort
- legal services
- and law firm services
About the Role
The Company is in search of a VP of Customer Success to spearhead the growth and scaling of the Customer Success organization. This pivotal role is responsible for the full post-sale lifecycle, including onboarding, adoption, ongoing engagement, retention, and expansion. The successful candidate will lead a team of directors, own the organizational design, and define the operating infrastructure to ensure repeatable and high-value customer experiences. Collaboration with various internal teams is essential to deliver a consistent customer experience across all segments. The VP will also be tasked with setting and achieving retention and expansion targets, as well as establishing and maintaining a strong Voice of Customer program. Applicants for the VP of Customer Success position at the company should have a minimum of 7 years' experience in customer success, account management, or client services within B2B SaaS or tech-enabled services, with at least 5 years in a leadership role. The role requires a proven track record in managing managers, owning retention and expansion targets, and experience in building or rebuilding a Customer Success operating model. Strong data fluency, proficiency with CRM systems, and a Bachelor's degree are mandatory, with a preference for a focus in business, law, or a related field. The ideal candidate will have a background in legal services, personal injury, or litigation-adjacent technology, and the ability to travel up to 40%. The VP will be expected to operate independently, set clear direction, and bring forward recommendations with a strong point of view.
Hiring Manager Title
Chief Customer Officer
Functions
- Account Management/Optimization
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Vice President of Customer Success in Austin, TX vacancy
- Your ImpactThe Vice President of Customer Success & Enablement leads DISCO's Customer Success organization, setting the strategy, programs, standards, and operating cadence for how the team drives client value and consumption growth. They manage the CS leadership team...SuggestedH1bVisa sponsorship
DISCO
Austin, TX5 days ago - ...togetherSimplicity is our strengthOur reputation is pricelessHard work pays off We're seeking an experienced and visionary Vice President, Customer Success to lead AlertMedia's Customer Success organization. This executive will be responsible for ensuring customers realize...SuggestedWork at officeWorldwideFlexible hours
AlertMedia
Austin, TX4 days ago - ...Vice President of Customer Experience Operations About the Company Innovative provider of identity & access management (IAM) solutions... ...retention, and growth. The role will align teams across customer success, support, services, and renewals around shared goals,...Suggested
- ...Vice President of Customer Engineering & Success About the Company Industry-shaping software engineering & delivery service Industry Internet Type Privately Held Founded 2011 Employees 201-500 Specialties continuous integration continuous...Suggested
- ...Vice President of Customer Success About the Company Top provider of online identity verification services Industry Internet Type Privately Held, VC-backed Founded 2010 Employees 201-500 Funding $11-$25 million Categories E-Commerce...Suggested
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...WorldwideShift work
- ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer...
- ...teams to focus on what matters most-improving patient outcomes. We’re scaling rapidly across Product, Engineering, Clinical, Customer Success, and Go-to-Market. As we enter our next phase of growth, we’re looking for an exceptional People leader to help build the...
Autonomize, Inc
Austin, TX8 hours ago - ...VP Of Customer Success Manufacturers and the teams that buy from them still lose time, money, and trust to fragmented sourcing. This role exists to make the product stick: customers adopt it, run critical procurement and supplier work on it, and stay because outcomes...
The Military Veteran
Austin, TX1 day ago - ...market. You also carry a P&L outlook across that portfolio, from customer to delivery to engineering. You are not a PM manager who... ...applications Work closely with clinical advisors, customer success, and enterprise clients so workflows reflect real clinical and...Remote workRelocation
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
$300k
...The company is seeking two newly created Vice President of Operations roles, one focused on... ...safely, on schedule, within budget, and to customer expectations Hold full P&L... ...significant operational leadership ~ Proven success managing a large, multi-project portfolio...Contract workTemporary workFor contractorsFor subcontractorRelocation package- ...Compensation: Salaried Exempt ***This is a Traveling EHS Vice President role. We're looking for someone willing to consider domestic... ...representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation...Permanent employmentTemporary workFor contractorsFor subcontractorWork at officeLocal areaLong distance
- An innovative venture studio is seeking a Founding CEO to lead the development of an AI Customer Success platform. The role includes winning customers, building a product, raising capital, and assembling a strong founding team. The ideal candidate will have a deep understanding...Full time
- FutureSight is seeking an experienced, visionary Founding CEO to lead our AI Customer Success opportunity. We are building the next evolution of Customer Success Management where every account gets proactive, intelligent engagement without relying on manual effort. Our...Odd jobFull time
- ...About the Role The Company is seeking a Chief Revenue Officer to lead its end-to-end revenue strategy and oversee Sales and Customer Success. The role is responsible for driving new customer acquisition, retention, renewals, and expansion while building a predictable...
- ...including collaborating with insurance company legal teams to minimize claims settlements Commercial contract negotiations with end user customers and with business leaders on matters to include customer contract terms, project claims and delinquencies, lien matters, utilizing...Contract workFor contractorsWork at officeRemote work
EEC Acquisition, LLC
Austin, TX8 hours ago - Senior Vice President - Senior Housing Development Job Locations US-TX-Austin | US-TX-Dallas | US-TX-Houston Requisition ID... ...driving the identification, capitalization, development, and successful delivery of senior housing communities across the United States...Immediate start
Gilbane Development
Austin, TX3 days ago - ...generational businesses that deserve to thrive, and talented operators who deserve the chance to lead them. And while we measure our success in deals closed and businesses grown, the real reward is seeing these companies continue to serve their people and their towns,...Work experience placementWork at officeLocal areaRemote work
American Operator
Austin, TX1 day ago $150k - $180k
...Base pay range $150,000.00/yr - $180,000.00/yr Position Title: Vice President of Business Development Location: Hybrid – Based in either... ...architects, brokers, and other industry stakeholders Proven success winning projects in commercial interiors, ground-up office, industrial...Full timeContract workFor contractorsWork at officeRemote workEntech Network Solutions
Austin, TX3 days ago- ...our team. We are looking to add a Vice President of Business Development (Commercial) to... ...relationships with potential CesiumAstro customers. The area of responsibility for this... ...revenue growth for the company. The successful candidate will be highly experienced in...Permanent employmentFull timeContract workWork experience placementLocal areaFlexible hours
CesiumAstro
Austin, TX4 days ago - ...Vice President Of Portfolio Strategy & AnalyticsThe Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics...Full time
Amherst
Austin, TX3 days ago $150k - $200k
...Creativity. Zeno is a DJE Holdings Company. Job Description Senior Vice President, Media Relations (Technology Communications) Do you know how... ...media opportunities, helping prepare messaging and ensure successful media engagements. Client Leadership & Strategic Counsel:...Temporary workFlexible hoursZeno Group
Austin, TX18 hours ago$200k - $250k
...as a senior market-facing executive responsible for driving growth, shaping large-scale client transformations, and leading the successful delivery of complex capital programs across public and private sector clients.You'll partner with C-suite and senior public-sector...Temporary workWork at officeLocal areaRemote workFlexible hoursAccenture Infrastructure & Capital Projects, LLC
Austin, TX3 days ago$180k - $215k
...started, we’re ready for you. The Wounded Warrior Project (WWP) Vice President of Institutional Giving is a senior fundraising leader... ...throughout the organization and help build a culture of fundraising success. Represent the organization at conferences, meetings,...Temporary workWork at officeWork from homeFlexible hoursWounded Warrior Project
Austin, TX4 days ago- ...Broad political and technical understanding of current curriculum and assessment trends and practices as well as proven ability to successfully interact with colleagues, clients and stakeholders in the field on substantive issues required ~ Track record of thought...Local area
The Renaissance Network
Austin, TX3 days ago - Starcom in the United States seeks a senior leader to drive media strategy and holistic planning for major brands. You will guide cross-functional teams, translate client objectives into data-driven campaigns, and mentor a growing team across all media types. With 12+ ...
Starcom
Austin, TX4 days ago $200k - $250k
...as a senior market-facing executive responsible for driving growth, shaping large-scale client transformations, and leading the successful delivery of complex capital programs across public- and private-sector clients.You’ll partner with C-suite and senior public-sector...Live inWork at officeLocal areaRemote workFlexible hoursAccenture
Austin, TX2 days ago$250k
...to: Founder and CEO and the President / COO | Location: Austin, Texas... .... Position Summary The Vice President of Construction is... ...and repeat deficiencies. Customer and Partner Management Serve... ...partners. Growth and successful execution of industrial-commercial...Full timeContract workFor contractorsFor subcontractorWork at officeLocal areaRelocation package250000
Austin, TX4 days ago$283k - $425k
...rooted in AI, automation, and intelligent customer experiences, because behind every... ...make a human connection. We’re hiring a Vice President, Total Rewards to be the strategic leader... ...across all US locations, the offer for the successful candidate for this position will be...Temporary workRemote workZendesk, Inc.
Austin, TX3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Customer Success. Be the first to apply!
Related searches
- vp cloud Austin, TX
- vp customer service Austin, TX
- vice president sustainability Austin, TX
- vp fp&a Austin, TX
- senior vice president communications Austin, TX
- vice president of application development Austin, TX
- vice president global communications Austin, TX
- vp talent management & organizational development Austin, TX
- assistant vice president compliance Austin, TX
- vice president internal communications Austin, TX