Customer Service Representative

Customer Service Representative Champion your future with Tarkett Sports and Tarkett Sports Indoor. Build your career with a world leader in sports construction and surfacing. We are seeking a Customer Service Representative to support our team at Tarkett Sports Indoor, a leader in sports and fitness flooring solutions, offering premium surfaces for gymnasiums, weight rooms, fitness studios, multipurpose spaces, and more. With a commitment to sustainability and customer-centric design, Tarkett Sports Indoor delivers solutions that meet the demands of modern athletes while reducing environmental impact. The Customer Service Representative serves as a primary point of contact for assigned customers, Regional Sales Managers, suppliers, and internal departments. This role is responsible for accurately processing customer orders, coordinating shipments, managing customer communication, supporting freight and inventory needs, and helping resolve order-related issues. The CSR plays an important role in providing a positive customer experience from order entry through final delivery. The Customer Service Representative will be working from our Calhoun, GA office. Reporting to our Indoor Customer Service Manager. Tarkett Sports Indoor is part of Tarkett Sports. Born from an entrepreneurial spirit and driven to find better solutions, we challenge the status quo and continue to change the game for athletes and facility ownerspioneering innovations that have reshaped entire industries. Our team is made up of the most experienced and knowledgeable experts in the field. From architectural design and full-scope construction to a comprehensive portfolio of industry-leading sports surfacing solutions, we lead with passion, pride, and purpose. Trusted at every level, from professional stadiums to local community venues, Tarkett Sports is at the surface of over 80,000 installations highlighted by projects in NFL, CFL, MLS, and at renowned NCAA division I programs. Join the team behind renowned names like FieldTurf, Beynon Sports, ClassicCourt, GrassMaster, Tarkett Sports Indoor and Tarkett Sports Construction. Help us build the next world-class venue. What you'll do: Process customer orders accurately through ERP and customer portals, ensuring pricing, quantities, shipping details, and delivery requirements are correct. Serve as the primary point of contact for assigned accounts, responding to inquiries regarding orders, product availability, pricing, and deliveries. Monitor open orders, communicate status updates, and coordinate order changes, cancellations, and revisions. Verify inventory availability, reserve materials as required, and support customers with product and stock-related inquiries. Coordinate freight quotes, shipment scheduling, delivery requirements, tracking, and transportation-related issues. Manage freight claims, damages, shortages, returns, and replacement orders, ensuring documentation is complete and issues are resolved promptly. Maintain accurate customer, order, shipment, and claim records while supporting invoicing, reporting, and departmental administrative activities. Collaborate with Sales, Logistics, Operations, Finance, Supply Chain, and Project Management teams to ensure exceptional customer service and efficient order fulfillment. Support customer onboarding, system updates, process improvements, and departmental initiatives as required. What you need for success: 3+ years of experience in customer service, order management, logistics, supply chain, or manufacturing support experience preferred. Experience with ERP systems, Excel, customer portals, or order-management software preferred. Manufacturing, flooring, building-material, or construction-related experience is a plus. Strong communication, problem solving skills. Strong organizational, time-management, and multitasking abilities. Customer-focused approach with strong problem-solving skills. Ability to prioritize responsibilities in a fast-paced environment. Ability to work independently while collaborating across departments. Knowledge of freight, transportation, inventory, or supply-chain processes is helpful. What you can expect: A culture built on teamwork, respect, and entrepreneurial spirit Leadership that invests in your growth and career development Opportunities to take on new challenges, cross-train, and expand your skillset Recognition and rewards for your contributions and achievements A fast-paced, sports-driven environment where your work makes an impact Sounds like your kind of team? If you're ready to bring your passion and talent to a company that champions your future, we want to hear from you. Apply now and start your next chapter with a company that plays to win! What We Offer: Hybrid work option* Benefits that go beyond the basics Matching contribution retirement savings plan Learning & development program EAP program + family Generous holiday schedule available *If applicable Responsible Manufacturing Protecting Our Planet for the Future EcoVadis Platinum Medal - recognizing top 1% global performance in sustainability excellence. Goal Zero - commitment to diverting job site and manufacturing waste from landfill. Industry-leading manufacturing systems certified to ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety). Leading recycling and material regeneration through two owned and operated facilities. Who We Are: Tarkett Sports is a world leader in sports construction and surfacing, providing architectural design, full-scope construction services, and a comprehensive portfolio of industry-leading sports surfacing solutions. Trusted by leading programs at every level, we're proud to deliver a seamless turnkey experience for our clients. Over 80,000 Installations Worldwide Over 25 Years of Experience Collection of Leading Solutions One Answer for Your entire Facility Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.