Bodyshop Customer Service Rep - BodyWorks of Murray Motors / BMW of Denver Downtown

Job Description

Job Description

Company Description

BodyWorks of Murray Motors / BMW of Denver Downtown is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $21.00 to $23.00 per hour 

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The  Body Shop Customer Service serves as the first point of contact for BMW service customers who have visible vehicle damage. This role proactively identifies repair opportunities, engages guests with professionalism, utilizes AI estimating technology to generate preliminary repair estimates, and partners with the Collision Center to increase customer awareness and body shop sales. The ideal candidate is customer-focused, detail-oriented, and passionate about delivering an exceptional ownership experience.

Responsibilities:

• Proactively engage BMW service customers whose vehicles have visible cosmetic or collision damage while on the service drive.
• Conduct vehicle walk-arounds and utilize AI-powered estimating technology to create preliminary repair estimates quickly and accurately.
• Educate customers on repair options, insurance and customer-pay processes, and the benefits of repairing their vehicle at our certified collision center.
• Coordinate with the Collision Center team to schedule estimates, repairs, and customer follow-up, ensuring a seamless experience from service to body shop.
• Build strong relationships with Service Advisors and technicians to identify repair opportunities and maximize collision center referrals.
• Track customer interactions, estimate conversions, and follow-up activities to help achieve collision center sales and performance goals.
• Deliver exceptional customer service while representing Sonic Automotive's commitment to transparency, integrity, and guest satisfaction.

Qualifications

• Automotive, collision repair, or customer service experience preferred.
• Previous experience in automotive service, collision repair, estimating, sales, or customer-facing roles is highly desirable.
• Strong communication, relationship-building, and customer service skills.
• Comfortable learning and utilizing AI estimating platforms, dealership software, and digital communication tools.
• Ability to identify vehicle damage and communicate repair recommendations in a clear, professional manner.
• Self-motivated with the ability to work independently while collaborating effectively with service and collision teams.

Additional Requirements:

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Additional Information

Compensation:

• $21.00 to $23.00 per hour 
• Hourly plus bonus 
• Based on performance

Schedule:

• Full Time
• Monday through Friday availability
• Saturday / Sunday off

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative, performance-driven work environment

Learn more:

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.