General Manager

Job Description

Job Description

Come Grow with Us at Canal Coffee Company!

This role is based at our Summit Commons location in Columbia, SC!

At Canal Coffee Co., we believe in people. We believe people are your connection to everything- believe it or not we’re all far more connected than you may think. People are brought together through passion, places, ideas… not to mention love for great coffee and food. Our company culture is built on our belief of connecting people through serving one another. At Canal we believe this philosophy should be present in every level of the company. Serving people and making connections with each other is what we pride ourselves in. However, we also believe this is how we should view our customers. Connections matter. We want to be the canal per say that connects people. We are a starting point, a mid-journey stop, and a destination. Whatever the path, you can count on us to meet you with a smile and an incredible cup of coffee.

JOB SUMMARY

The General Manager at Canal Coffee Company is essential to helping our stores run smoothly. As a manager, you can expect to be seen helping with scheduling, inventory, and training new staff, among other responsibilities. Outstanding customer service is a must as you will be promoting coffee consumption by educating customers, and determining their coffee interest and needs.

Key Responsibilities

Oversee daily store operations, cleanliness, and service standards

Manage staff scheduling, payroll prep, training, and shift coverage

Supervise baristas, address customer concerns, and hold team members accountable

Monitor inventory, stock levels, deliveries, and product rotation

Prepare and serve quality beverages and food according to company standards

Drive sales through customer engagement, upselling, and product knowledge

Partner with the Operations Manager to maintain consistency and documentation

Qualifications

High school diploma or equivalent required; associate’s or bachelor’s degree preferred

1+ year of supervisory, café, coffee shop, or barista experience in a high-volume setting

Inventory control and cash handling experience required

Basic computer skills, including Word and Excel

Must be at least 18 years old

Must be able to work weekends, have mostly open availability, and assist with physical tasks like lifting boxes

Skills

Strong leadership, communication, and decision-making abilities

Problem-solving and multitasking in a fast-paced environment

Positive attitude, teamwork, and strong interpersonal skills

Ability to coach staff, recognize talent, and deliver outstanding hospitality

Benefits

Bonus opportunities

Career growth and development

Flexible schedule

Paid training

Health, dental, and vision insurance

Paid time off

One free drink per day

401(k)

We proudly hire veterans! Apply today to grow with us!