Senior Customer Service Manager - US Accounts & Escalations
James and James Fulfilment
James and James Fulfilment in Columbus, OH is seeking a Customer Service Manager to lead our US Client Services team, owning the quality, pace and consistency of ticket resolution across the operation. You will be the escalation point for complex issues, building strong relationships with our largest US clients and using performance data to drive conversations about service, risk and opportunity. The role oversees KPI health, workload, quality standards, and team development in collaboration #J-18808-Ljbffr James and James Fulfilment
Vacancy posted 4 days ago
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