Mortgage Loan Officer I
$24.24 - $30.29 per hourNavy Federal Credit Union
Job Title
Mortgage Loan Counselor
Job Description
To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.
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Responsibilities
- Ability to work effectively and efficiently with automated systems
- Familiarity with accounting, credit, and/or lending principles and techniques
- Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
- Exposure to lending application and approval process
- Familiarity with mortgage lending concepts and principles
- Familiarity with banking/financial industry standards and practices
- Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
- Effective database and presentation software skills
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
- Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
- Effective skill speaking and/or presenting in front of groups in a professional setting
- Effective word processing and spreadsheet software skills
Qualifications
- Ability to work effectively and efficiently with automated systems
- Familiarity with accounting, credit, and/or lending principles and techniques
- Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
- Exposure to lending application and approval process
- Familiarity with mortgage lending concepts and principles
- Familiarity with banking/financial industry standards and practices
- Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
- Effective database and presentation software skills
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
- Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
- Effective skill speaking and/or presenting in front of groups in a professional setting
- Effective word processing and spreadsheet software skills
Desired Qualifications
- Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems
- Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations
- Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs
Additional Information
Hours:
- Monday - Friday, 8:30AM - 5:00PM with flexibility
- Hybrid Schedule: On-site Tuesday - Thursday
Location:
1530 International Blvd Norfolk, Virginia 23513
Job Info
- Job Identification 31445
- Job Category Field Mortgage
- Posting Date 08/03/2026, 02:00 PM
- Apply Before 08/09/2026, 04:55 AM
- Degree Level No Formal Education
- Job Schedule Full time
- Job Shift Regular Hours
- Targeted Salary Range $24.24 - $30.29 hourly
Vacancy posted 12 hours ago
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