Manager, Franchise Legal Coordinator & Office Administration

Manager, Franchise Legal Coordination & Office Administration LOCATION: Riverside, California (100 % On-Site) REPORTS TO: Executive Leadership DIRECT REPORTS: Guest Relations/Office Coordinator CLASSIFICATION: Exempt SUMMARY OF POSITION: Farmer Boys is seeking a highly structured, compliance‑minded, and proactive Manager, Franchise Legal Coordination & Office Administration to anchor our corporate headquarters and lead our franchise administrative operations. Serving as a critical operational bridge between franchise owners, senior executive leadership, external legal counsel, and insurance risk partners, this role is designed for a professional with deep legal administrative or paralegal experience who wants to step into a corporate leadership seat. The ideal candidate brings elite document control, rigorous deadline tracking, and professional poise from a sophisticated law firm or corporate legal environment along with experience managing general office administration duties. Leveraging a direct report, this position provides true administrative autonomy over our multi‑state franchise compliance pipelines, corporate governance records, and corporate office operations. Essential Duties and Responsibilities: 1. Legal Operations, Corporate Governance & Franchise Compliance FDD & Document Integrity: Serve as the primary administrative gatekeeper for the Franchise Disclosure Document (FDD), orchestrating multi‑state annual updates, registration windows, and mandatory regulatory archival processes. Contract Lifecycle Management: Manage the structural generation, meticulous proofing, execution tracing, and onboarding documentation for Franchise Agreements, renewals, sales, transfers, and complex corporate assignments. Corporate Information Architecture: Maintain and continuously optimize the company's master digital and physical document repositories, enforcing strict version control, record retention policies, and data security standards to support audit and compliance readiness. External Advisory Liaison: Coordinate formal administrative communications and information exchanges with outside legal counsel, commercial lenders, and regulatory government agencies. Financial & Fee Administration: Oversee the orderly administrative collection, tracking, and recording of franchise‑related fees and underlying statutory agreements. 2. Leadership, Process Governance & Team Delegation Strategic Team Leadership: Direct, mentor, and supervise the Guest Relations/Office Coordinator, providing clear performance metrics, coaching, and career growth opportunities. Operational Continuity: Establish departmental priorities, design cross‑training frameworks, and delegate daily tactical workflows to ensure zero‑gap coverage of corporate administrative needs. Culture of Professionalism: Cultivate a highly polished, collaborative, and service‑oriented environment across the corporate administrative division. 3. Facilities Contract Administration & Corporate Logistics Corporate Workspace Governance: Oversee day‑to‑day corporate headquarters operations, establishing policies for office access, secure parking logistics, key tracking, and physical security records. Vendor Contract Management: Manage relationships, service level agreements, and administrative budgets for corporate facility vendors, including IT support infrastructure, cleaning services, maintenance contractors, and office procurement accounts. Employee Integration & Workspace Readiness: Supervise the logistical onboarding of new corporate staff, ensuring immediate workspace preparation and hardware alignment. Internal Event Governance: Serve on the Annual Conference Planning Committee, managing corporate sponsorships, vendor communication streams, housing logistics, and supply infrastructure for off‑site meetings and executive functions. Directs, assigns, and supervises the planning, coordination, and execution of special events for the Restaurant Support Center and Franchise Development Discovery Days. 4. Consumer Compliance & Escalated Relationship Management Regulatory & BBB Correspondence: Lead the administrative review and drafting of formal corporate responses to Better Business Bureau (BBB) inquiries and related consumer regulatory correspondence. Trend Analysis & Escalation: Monitor and document consumer dispute trends, acting as an elevated point of resolution for complex or sensitive brand experiences. Continuous Improvement: Partner with cross‑functional executive stakeholders to interpret consumer sentiment data to support customer experience improvement initiatives. 5. Ad‑hoc projects/duties as needed Knowledge, Skills, and Abilities: Required Qualifications Professional Pedigree: Minimum of 5 years of progressively responsible experience as a Legal Secretary, Legal Assistant, Practice Assistant, Corporate Paralegal, or Legal Operations Coordinator within a law firm or sophisticated in‑house corporate legal department. Skills & Tools: Intuitive problem‑solver with thoughtful anticipation of deliverables, ability to prioritize and manage complex issues, excellent written and oral communication skills, excellent time management skills, collaborative style, team player. Risk & Confidentiality Safeguards: Proven mastery of managing highly sensitive corporate, financial, and confidential legal documents with absolute discretion. Technical Software Autonomy: Advanced proficiency across the Microsoft 365 suite, specifically utilizing advanced features in Word (contract formatting/redlining) and Excel (compliance tracking, reporting metrics, and asset logs). Process Rigor: Elite project management, strict adherence to hard statutory/contractual deadlines, and unparalleled proofreading capabilities. Preferred Qualifications Direct experience handling Franchise Disclosure Documents (FDDs) or supporting multi‑unit corporate franchise ecosystems. Prior supervisory or people‑management experience with a demonstrated knack for delegation and professional development. Experience managing corporate insurance renewal processes, certificates of insurance (COIs), and commercial contracts. A proven track record managing corporate vendor logistics or large‑scale project coordination. Uncompromising Eye for Detail: You naturally catch cross‑referencing errors, formatting inconsistencies, or missing addenda that others overlook. Exceptional Judgment: You possess the executive presence and situational awareness to interface smoothly with franchise owners, C‑suite executives, and external attorneys. High Accountability: You take total ownership of your workflows, continuously improving broken administrative systems rather than just working within them.

WORK EXPERIENCE AND EDUCATION

3‑5 years of relevant experience in legal or corporate setting Bachelor's degree or equivalent required

ADDITIONAL

Due to the collaborative nature of this position and its responsibility for managing corporate office operations, legal administration, and executive support, this role is 100% in‑office. Remote or hybrid work arrangements are not available. #J-18808-Ljbffr Farmer Boys