Food and Beverage Supervisor

Viceroy Snowmass, located in Snowmass Village, CO is looking for a Food and Beverage Supervisor to join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you! Position Overview The Food & Beverage Supervisor is the frontline service leader of the Food & Beverage Division, serving as the direct link between the F&B management team and the guest-facing service associates. This role is the daily standard-bearer of ultra-luxury hospitality on the floor — present during every service period, leading by example, coaching in real time, and ensuring that every guest interaction reflects the flawless, anticipatory, and deeply personalized service for which Forbes Five-Star and LQA-certified properties are celebrated worldwide. Responsibilities Supervise, direct, and motivate all F&B service associates (servers, food runners, bussers, bartenders, bar backs, host/hostess staff) during assigned service periods to ensure consistent delivery of Forbes Five-Star and LQA service standards. Conduct daily pre-shift briefings with the service team: communicate VIP arrivals, cover counts, daily specials and 86'd items, allergy and dietary alerts, wine and cocktail features, and service focus priorities. Maintain a continuous, visible, and engaged floor presence throughout every service period; conduct table visits to personally check guest satisfaction and identify opportunities to exceed expectations. Monitor the pace and choreography of service: ensure courses are sequenced appropriately, plates are expedited and cleared in a timely, synchronized manner, and no guest is left waiting or wondering. Oversee the complete inspection of all outlet areas prior to each service period: table settings (correct linen, glassware, cutlery, centerpieces), ambient lighting and music, menus clean and current, side stations stocked, and all associates in proper uniform and grooming standards. Ensure correct table assignments and floor plans are executed; assist the host team in managing reservations flow, waitlists, and seating to maximize covers while preserving the unhurried, spacious experience expected by luxury guests. Act as the primary management contact on the floor during assigned shifts; elevate complex guest situations or operational challenges to the F&B Manager or Manager-on-Duty promptly and professionally. Champion Forbes Five-Star standards at every guest touchpoint: ensure guests are acknowledged and warmly greeted within established timeframes; use the guest's name whenever possible; demonstrate genuine knowledge and enthusiasm about all menu offerings. Uphold LQA criteria throughout the dining experience: proactively acknowledge dietary restrictions and allergies at the point of ordering; confirm communication to the kitchen; follow up with the guest during the meal. Ensure beverage service meets Forbes standards at all times: refills offered or provided within one minute of an empty glass; wine opened and poured tableside with precision and grace; correct glassware employed for every beverage type. Monitor the quality and presentation of all food and beverage items leaving the kitchen and bar; return any item that does not meet the property's standards of preparation, temperature, or presentation before it reaches the guest. Demonstrate thorough knowledge of all menu items — ingredients, preparation methods, allergens, wine and food pairings, and signature cocktail profiles — and ensure the entire service team maintains the same level of expertise. Execute Forbes-standard service recovery when guest concerns arise: acknowledge immediately, empathize sincerely, resolve swiftly, and follow up to ensure full satisfaction; log all service recovery incidents per departmental SOP. Guest Experience & Personalization Build and sustain genuine relationships with returning guests; actively reference and update guest preference profiles in the PMS to enable personalized, anticipatory service on every visit. Recognize and honor special occasions (birthdays, anniversaries, honeymoons, milestone celebrations) with thoughtful, brand-appropriate acknowledgment; coordinate with the culinary and pastry team on complimentary amenities when appropriate. Identify and proactively address the unstated needs of guests — refilling a water glass before it empties, adjusting the pace of a business meal, suggesting a wine flight to a guest who lingers over the list — creating the spontaneous moments of delight that define ultra-luxury hospitality. Maintain comprehensive awareness of the property's broader amenities, dining concepts, spa, recreation, and local destination offerings; serve as a knowledgeable, enthusiastic ambassador for the full resort experience. Coordinate with Guest Relations, Butler Services, In-Room Dining, and Front Office as needed to facilitate seamless guest experiences spanning multiple departments. Team Development & Associate Coaching Provide in-service coaching and real-time feedback to associates on service technique, product knowledge, grooming, posture, and guest interaction skills; deliver recognition and constructive correction in equal measure. Assist the F&B Manager in conducting structured on-the-job training for new associates, including orientation to the outlet's menu, service sequence, Forbes Five-Star criteria, LQA standards, and brand service philosophy. Monitor associate performance against established standards and document observations to support performance reviews, development plans, and recognition programs. Foster a positive, inclusive team culture grounded in mutual respect, accountability, and a shared passion for excellence; serve as a role model for the values and behaviors the brand expects. Assist in scheduling associate shifts, managing break rotations, and adjusting floor deployment in real time based on business volume and service demands. Operational & Administrative Responsibilities Execute all outlet opening and closing duties in accordance with established SOPs: set-up, breakdown, linen counts, side station restocking, safe and cash drawer management, end-of-shift reporting, and secure lock-up procedures. Accurately process all guest checks, POS transactions, split bills, and comps/voids in compliance with hotel financial controls and audit standards; ensure cash handling procedures are followed precisely. Complete daily supervisor shift logs including cover counts, revenue highlights, service observations, incident notes, VIP feedback, and operational issues requiring follow-up. Assist in completing weekly beverage requisitions, bar par counts, and linen and supply inventory as assigned. Ensure full compliance with applicable health and safety regulations, responsible alcohol service laws (TIPS/TABC), food handler requirements, and all local licensing codes throughout the shift. Report and document any maintenance, cleanliness, safety, or equipment concerns to the appropriate department immediately; follow through to confirm resolution. Start Date: ASAP Employment Type: Non-Exempt, Full Time Year Round Schedule: Flexible schedule, some nights, some weekends and some holidays possible Pay Rate: $26 to $28.00 per hour Health Insurance - Choose from three plans! 401(K) Plan with Employer Match Life Insurance Ski Pass or Equivalent Bonus Paid Time Off & Paid Sick Time Discounts at Eye Pieces & Venture Sports Education: High school diploma or equivalent required. Associate's or Bachelor's degree in Hospitality Management, Culinary Arts, or a related field preferred. Completion of a formal luxury hotel brand training program is a significant advantage. Experience: Minimum 2–4 years of food and beverage service experience in a Forbes Four- or Five-Star hotel, luxury resort, Michelin-recognized, or equivalent ultra-luxury fine dining environment. Minimum 1 year in a lead server, team captain, or supervisory capacity strongly preferred. Experience across multiple outlet types (restaurant, bar, in-room dining, pool/beach) an asset. Technical Skills: Proficiency in Micros Simphony, or comparable POS system required. Working knowledge of Opera PMS preferred. Familiarity with OpenTable, or comparable reservation management systems preferred. Basic Microsoft Office proficiency (Outlook, Word) required. Certifications: ServSafe Food Handler or Food Manager certification and TIPS/TABC responsible alcohol service certification required (or willingness to obtain upon employment). Wine certification (WSET Level 1, CMS Introductory Sommelier, or equivalent) beneficial. Language: Excellent verbal and written communication skills in English required. Proficiency in a second language (Spanish, French, Mandarin, Arabic, Portuguese, or other) is a meaningful advantage in service of the property's international guest profile. East West Hospitality is an equal opportunity employer and participates in E-verify. #J-18808-Ljbffr